Technical Support Specialist

Job Responsibilities: Coordinates and assists in audio visual installation, setups and video conferencing support Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.) Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment) Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed. Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software. Train customers and technical staff on use of equipment Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 Collaborate and assist with other areas of the IT department on projects and initiatives Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday After-hours availability to support variety of events and travel is required Travel 50% to remote locations to provide support and event coordination Perform other duties as assigned Required Skills: IT Enterprise experience is preferred High school diploma or equivalent; additional certifications or relevant education is a plus. Ability to learn new systems and software in a fast-paced environment. Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change. Ability to manage multiple priorities and work independently or as part of a team. Capacity to perform in high-pressure situations, with strong organizational and time-management skills. Job Type: Contract Pay: $30.00 - $35.00 per hour Expected hours: 40 per week Compensation Package: Hourly pay Schedule: 10 hour shift 8 hour shift Ability to Commute: Ocoee, FL 34761 (Preferred) Ability to Relocate: Ocoee, FL 34761: Relocate before starting work (Preferred) Work Location: In person