Client Services Coordinator

Are you someone who finds joy in helping others—especially seniors—and takes pride in creating a supportive, well-organized experience for every client? If you're looking for a meaningful opportunity to make a difference in people’s lives while working alongside a mission-driven legal team, this may be the perfect fit. Our client, a fast-growing law firm with focus on Elder Law and Estate Planning is looking for a Client Services Coordinator who brings heart, professionalism, and a strong background in customer support. In this role, you'll be the friendly and reliable point of contact for prospective and current clients as they navigate some of life’s most important decisions. What You’ll Be Doing Serve as the first point of contact for prospective clients—by phone, email, and in person Manage intake and gather essential information with empathy, accuracy, and care Coordinate appointments, documentation, and follow-ups between clients, attorneys, and outside professionals Ensure a seamless and supportive experience for clients from initial inquiry through case resolution Help maintain and update client records in our CRM/case management systems Assist in organizing events, client communications, and community outreach when needed What We’re Looking For A compassionate communicator with a passion for helping others—especially seniors and their families At least 2–3 years of experience in a client-facing, customer service, or intake coordination role Highly organized with exceptional attention to detail Comfortable managing multiple tasks in a fast-paced environment Tech-savvy and adaptable—experience with CRM or case management software is a plus A team player who thrives in a supportive, mission-oriented culture Why Join Us? Working in elder law means doing work that truly matters—helping families plan for the future, protect loved ones, and navigate challenging transitions. As part of our team, you’ll be making a real impact every day, not just processing paperwork. We’re a tight-knit, passionate group who believes in working hard, celebrating wins, and treating clients the way we’d want our own families to be treated. Ready to Make a Difference? If you’re someone who takes pride in being reliable, compassionate, and detail-oriented—and you love the idea of helping seniors and families in meaningful ways—we’d love to hear from you. Apply today with your resume and a short note about why this role speaks to you. Job Type: Full-time Pay: $52,000.00 - $67,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Quarterly bonus Schedule: Monday to Friday Experience: customer service: 3 years (Preferred) legal intake: 3 years (Preferred) Ability to Commute: Paramus, NJ 07652 (Preferred) Work Location: In person