Program Director

Role Description The Program Director is responsible for the strategic leadership, operational oversight, administration, and overall management of a comprehensive patient services portfolio, including: Full market access reimbursement support Patient affordability programs Related patient support services This role ensures the successful delivery of services across multiple programs while maintaining a strong focus on: Patient experience Client satisfaction Compliance Quality Operational excellence The Program Director will lead, mentor, and develop a team of: Program Managers Supervisors Care/Case Managers Other operational personnel Responsibilities include: Workforce planning Recruitment Onboarding Performance management Training Succession planning Fostering a culture of accountability, collaboration, and continuous improvement This role is accountable for ensuring all assigned programs consistently meet or exceed: Client key performance indicators (KPIs) Regulatory requirements Quality standards Financial objectives The Program Director will oversee day-to-day operations, monitor program performance, identify operational risks, implement process improvements, and drive efficiencies through technology, automation, and best practices. As the primary client-facing leader, the Program Director serves as the strategic point of contact for: Pharmaceutical manufacturer clients Other key stakeholders This includes: Providing executive-level program updates Leading governance meetings Managing escalations Addressing client concerns Developing action plans to ensure successful outcomes The Program Director will cultivate strong client relationships, identify opportunities for program enhancement, and support business growth initiatives, including: New program implementations Service expansions Contract renewals Additional responsibilities include overseeing: Budget management Resource allocation Compliance and audit readiness activities Cross-functional collaboration with technology, finance, quality, compliance, pharmacy, and patient services teams The Program Director is expected to leverage data and analytics to drive informed decision-making, improve operational performance, and deliver measurable value to clients and patients. Qualifications BA/BS degree preferred 8-10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies High-level of confidence, integrity, enthusiasm, executive presence, and a personality that fits a fast-paced, energetic, and proactive organization Strong work ethic is a must Ability to manage others, both direct and indirect reports Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must Exceptional verbal and written communication and presentation skills required to both internal and external clients Ability to build strong relationships with peers, across the organization and the senior leadership team Excellent interpersonal skills and ability to influence sometimes without explicit authority Thorough understanding of business operations and processes required Benefits Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments) We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader) We monitor the market to ensure we offer competitive salaries and benefits 401K w/ 5% matching; day-1 vestment period 15 days PTO 9 Holidays + 2 Floating Days Health/Dental/Vision/Life; Coverage Day-1 Volunteer Hours *This is not an exhaustive list of benefits *Benefits are subject to change ** Some positions require onsite presence and/or structured hours/shifts