Client services specialist

Client Services Specialist, Growth TrackLocation: In-Office, Taylorsville, UtahJob Type: Full-time, hourlyCompensation: $20 to $25 per hour, depending on experience and fit for the roleAbout Johnson MarkJohnson Mark is a civil debt collection law firm that represents creditors and financial institutions across multiple states. Our work requires professionalism, accuracy, compliance, and strong communication, both with our clients and across our internal teams.We are a process-driven firm that values people who are detail-oriented, dependable, willing to learn, and comfortable solving problems. Our teams work closely together across client services, legal operations, compliance, reporting, and workflow management to provide reliable service and improve performance for our clients.About the RoleJohnson Mark is looking for a detail-oriented, resourceful, and team-focused person to join our Client Services department.The Client Services team helps support strong client relationships, clear communication, compliance, reporting, and operational performance. This role is a great fit for someone who takes pride in accurate work, enjoys solving problems, and wants the opportunity to grow into more responsibility over time.We are looking for someone who brings rigor to their work, follows through on open items, and is willing to dig into details to understand what is actually happening. The right person will be resourceful, professional, dependable, and easy to work with across departments.What You’ll Do• Review and complete client service tasks and account-level requests.• Respond to client emails regarding documents, balances, account status, reporting questions, and other client needs.• Pull, review, and organize client exception reports and recurring deliverables.• Assist with workflow exceptions, inventory exceptions, and internal follow-up items.• Coordinate with Legal, Workflow, Compliance, and other departments to resolve account and process issues.• Help identify recurring issues and support process improvements.• Assist with reporting, account analysis, trend review, and client performance preparation.• Track open items and help ensure issues are resolved timely and accurately.• Learn client expectations, internal procedures, and department controls.What We’re Looking ForThe ideal candidate is someone who:• Has strong attention to detail.• Communicates clearly and professionally.• Is dependable, consistent, and accountable.• Is resourceful when working through unclear problems.• Can manage multiple priorities without losing track of details.• Takes feedback well and wants to improve.• Works well with team members and other departments.• Thinks critically before escalating issues.• Can follow procedures while recognizing when something does not look right.• Wants to grow into greater responsibility over time.Growth OpportunityThis role is designed for someone who wants to build a career, not just complete assigned tasks.Early success will focus on learning core Client Services tasks, emails, controls, reporting, account research, and daily deliverables. As the employee develops, the role can grow into more complex client communication, advanced reporting, process improvement, cross-department issue resolution, client call participation, and ownership of assigned workflows or client segments.Long term, the goal is for this person to become a trusted resource within the department, someone who can help train others, manage client expectations, identify risks, improve processes, and support future leadership needs.Qualifications• Strong written and verbal communication skills.• Strong attention to detail.• Ability to work independently and follow through on open items.• Ability to analyze information and identify issues.• Comfortable working with emails, reports, spreadsheets, and account-level research.• Ability to learn new systems, client requirements, and internal procedures.• Prior experience in client services, legal operations, debt collection, reporting, workflow management, or operations support is helpful, but not required for the right person.CompensationThis is a full-time hourly position with expected compensation between $20 and $25 per hour, depending on experience, skill level, and demonstrated fit for the role.Compensation growth will be tied to performance, department growth, increased ownership, and the ability to take on more advanced client communication, reporting, process improvement, and leadership responsibilities over time.Why This Role MattersClient Services plays an important role in protecting client relationships, communicating issues clearly, and helping resolve operational problems before they become larger concerns. This role directly supports the firm’s ability to maintain compliance, improve performance, and provide reliable service to clients.We are looking for someone who wants to learn the details, understand the bigger picture, and become someone the department can rely on.