Customer Relations Advisor

We are seeking a motivated and customer-focused *Customer Relations Advisor* to serve as a key point of contact between our company and our customers. This role is responsible for managing customer communications, expectations, resolving concerns, and ensuring a high level of satisfaction throughout the customer lifecycle. The ideal candidate is professional, organized, empathetic, and confident communicating with both internal teams and external customers. *Key Responsibilities* * Act as the primary contact for customer inquiries via phone, test, email, and written correspondence * Build and maintain strong relationships with customers by providing timely, accurate, and courteous support * Address customer concerns, complaints, and service issues; escalate when necessary and follow through to resolution * Coordinate with internal departments (operations, billing, field, management) to ensure customer needs are met * Track and document customer interactions in internal systems * Provide updates to customers regarding service schedules, delays, or changes * Identify recurring issues and recommend process improvements to enhance customer experience * Support customer retention efforts and promote a positive company image *Qualifications* * High school diploma or equivalent required; associate or bachelor’s degree preferred * 5+ years of experience in customer service, customer relations, or client support * Strong verbal and written communication skills * Excellent problem-solving and conflict-resolution abilities * Ability to multitask, prioritize, and work effectively in a fast-paced environment * Proficiency with Microsoft Office and CRM/customer management systems * Professional demeanor with a strong commitment to customer satisfaction *Preferred Skills* · High school diploma or GED. · Experience selling services or products for the elevator industry is a plus. · 3+ years of experience as a service advisor, customer service rep. or similar role, preferably in a corporate environment. · Excellent organizational skills and attention to detail. · Strong verbal and written communication skills. · Ability to handle sensitive and confidential information with discretion. · Capable of developing good knowledge of elevator products and services. · Proficiency in Microsoft Office Suite, Google Workspace, and other relevant tools. · Ability to work independently and handle multiple tasks simultaneously. · Strong problem-solving skills and a proactive, can-do attitude. · Flexible and adaptable to changing priorities and business needs. · Ability to work in a fast-paced high-volume environment. · Flexibility: Able to work long hours, nights or weekends. · Must be able to lift or carry up to 50 lbs. · I must have a driver’s license. *Why Join Us* Competitive salary and benefits package. Dynamic and fast-paced work environment. Opportunity to work closely with senior leadership and play a key role in organizational success. *Benefit Package* Paid time off (sick time, vacations and holidays) Health Insurance (medical and dental) Disability benefits Bonus \*\*Benefit packages are available after probationary period. Job Type: Full-time Pay: $22.00 - $25.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person