Sr Manager, Marketplace Strategy & Operations

Steady is an on-demand labor marketplace connecting businesses with skilled installers and project labor across multiple U.S. markets. We help companies access reliable labor quickly, while giving workers flexible opportunities to earn. Today, more than 40,000 workers have signed up on the platform, and we operate across 9 markets, supporting thousands of project shifts each year across office furniture installation, commercial relocation, pallet racking, warehouse equipment, and millwork. We're focused on improving reliability, strengthening marketplace economics, and scaling into new markets.Role SummaryThis is a hands-on builder role. We're looking for someone early in their career who wants to own real systems and see their work drive immediate impact. This is not a pure strategy role — you will be expected to build, test, and improve operational systems yourself. You will own the supply side of the marketplace, including worker acquisition, onboarding, activation, utilization, and retention. You'll also work across the business to improve how we operate, identify opportunities to increase revenue, and build systems that allow us to scale efficiently. You will not rely on others to surface insights. You will pull data, build analyses, create workflows, and implement solutions directly.What You Will OwnSupply OperationsBuild and improve how we recruit, onboard, and activate workersReduce time from signup to first jobImprove worker utilization and repeat engagementDevelop simple systems to improve worker quality and reliabilityMarketplace OperationsHelp balance supply and demand across marketsIdentify gaps in coverage and build solutions to address themSupport pricing and capacity decisions through data and operational insightSystems and ToolingBuild and maintain workflows across tools such as HubSpot, Airtable, Zapier, Slack, and internal systemsImprove how data flows between systemsAutomate repetitive processes to improve efficiency and reduce manual workCreate simple, reliable systems that can scaleData and ReportingPull and analyze data directlyBuild dashboards and reports to track key metricsIdentify trends and take action quicklyUse data to guide decisions, not just report on themGrowth and MonetizationIdentify opportunities to increase revenue from our existing base of workers and clientsTest new ideas quickly and scale what worksSupport account growth by improving reliability and performanceCross-Functional WorkSalesAlign supply with expected demandHelp identify capacity constraintsAccount ManagementImprove service reliability for key accountsHelp resolve issues when neededFinanceSupport forecasting and cost visibilityImprove contribution margin through operational improvementsKPIs and Success MetricsWorker activation rateTime to first jobWorker utilization and repeat rateFill rate consistencyReduction in operational issues or escalationsContribution margin improvementRevenue from new initiativesWho This Is ForHas 3–7 years of experience in operations, consulting, analytics, or a high-growth environmentStarted in a structured role (consulting, analytics, etc.) and wants to move into an operating roleHas spent time at a startup or small team building real workflowsIs comfortable working directly in tools like HubSpot, Airtable, Zapier, Slack, or similarLikes solving problems, building systems, and improving how things workWants to take ownership early and grow into a larger role over timeWho This Is Not ForPrefer high-level strategy without hands-on executionHave spent most of your time managing large teams rather than building systems yourselfAre looking for a highly structured, well-resourced environmentAre not comfortable working directly in data and operational toolsExperience and Skills3–7 years of relevant experienceStrong problem-solving and analytical skillsComfortable working with data and building basic models or analysesExperience with CRM systems, workflow tools, or similar platformsAbility to operate independently and move quicklyWhy This Role MattersSteady's growth depends on building a reliable, scalable supply engine. If supply breaks, everything breaks — customer experience, margins, and growth. This role owns how that system gets built and improved. You will have direct impact on how the company operates, how we scale, and how we generate value.J-18808-Ljbffr