Manager, Account Management - Retail Media

Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.Main ResponsibilitiesThe Manager, Account Management is responsible for delivering best-in-class client experiences when working with The Collective. The Manager, Account Manager will strive to build a great team of Account Managers who deliver fantastic customer service to drive client satisfaction and renewals, work to deliver strategic, data-driven upsell opportunities to clients, while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. This role will also act as the primary day-to-day contact for select Collective clients.The position will be based in Boise, Idaho, Fullerton CA, Pleasanton CA, Plano TX, Itasca IL, or New York City, NY and requires 2 days per week in office.Serve as the primary strategic owner for a portfolio of key accounts, delivering best-in-class client experience, campaign execution, and long-term partnership growth Act as a trusted advisor to senior client stakeholders, leading day-to-day engagement, status calls, and proactive communication to ensure alignment against client KPIs and business objectives Identify and drive upsell and renewal opportunities across owned accounts through data-driven insights, performance storytelling, and deep understanding of client/category dynamics Own end-to-end execution excellence across campaigns, ensuring on-time launches, accurate delivery, and strong in-flight optimization in partnership with cross-functional teams Lead and deliver high-impact client presentations (QBRs, T2Ts, JBP support, and ad hoc readouts), tailoring narratives for senior audiences and connecting performance to business outcomes Manage and develop a team of 3–4 Account Managers, providing coaching, mentorship, and guidance to elevate client service, strategic thinking, and executional rigor Set clear priorities and workload allocation across the team, ensuring coverage across accounts while maintaining high standards for client experience and operational excellencePartner closely with Client Partners and senior leadership to align on account strategy, growth plans, and risk mitigation across the book of business Support team members in identifying upsell opportunities, resolving client challenges, and navigating complex or escalated situationsEnsure strong CRM hygiene, forecasting accuracy, and account-level visibility to support revenue tracking and business planning Monitor account health and proactively identify churn risks, developing and executing action plans to protect and grow revenue across both owned and team-managed accounts Champion the Voice of the Customer internally, influencing product, process, and cross-functional improvements to strengthen the overall Retail Media offering Build and maintain strong partnerships with merchandising and cross-functional teams to deliver holistic, integrated client solutions Contribute to team-level process improvement, best practice development, and onboarding/training of new hires to scale excellence across the organizationContinuously monitor industry trends and retail media landscape to inform client strategy and team development Travel and attend client meetings, presentations, and industry events as needed to support account growth and relationship buildingWe Are Looking For Candidates Who Possess The Following6 plus years of Media/Retail/Account Management Experience Exceptional organization and process development skills Strong ability to story tell with data Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level Strong ability to foster partnerships with merchandizing partners Management experience preferred but not requiredWe Also Provide a Variety Of Benefits IncludingCompetitive wages paid weeklyAccess to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveOur Values – Click below to view video: ACI ValuesA copy of the full job description can be made available to you.