Dental Customer Support Representative

Dental Customer Support RepresentativeModern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our team in Livermore, California.Our Company has the following to offer:Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidaysFlexible working hoursCareer advancement opportunitiesInvestments in the latest technologyExclusively focused in cosmetic, implant and digital design for fixed prosthodonticsJob DescriptionPrimary Responsibilities & Skills:Responsible for tracking, entering, and researching information in current systemsPrepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labelsDisinfect all incoming cases following laboratory safety processesProvide exceptional customer service via phone, email, and blogAssemble and fill boxes with items that need to be shippedUnload, sort, and prioritize incoming packages for case entryMaintain inventory of shipping materials and suppliesProvide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and deliveryAll other duties as assigned or as otherwise requiredQualificationsQualifications:Knowledge of dental lab products, materials, and techniques preferredBasic computer knowledge with ability to learn new programsStrong interpersonal, verbal, and written communicationHigh attention to detail with the upmost accuracy is requiredUnderstanding of general administrative policies and proceduresSelf-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.Maintain clean equipment and work areaAbility to stand for long periods of time; Ability to lift up to 30 lbs.Team Player a MUSTHigh school diploma or equivalent requiredAdditional Information*All new hires will be required to pass our standard employee background check*MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.