French Bilingual Product Quality Assurance Agent (Remote - Indiana)
About the RoleLocation: Remote – Indiana residentsAre you fluent in French and have a good ear for understanding Québécois French?If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you!What to ExpectAs a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.No automotive experience required!Why ApplyWork from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development and growth opportunitiesWhat You'll DoReceive calls from French-speaking dealersGather and document information in EnglishEffectively and efficiently deliver resolutions in French using defined processes and applicationsMeet quality and productivity targets by: Having a good understanding of project operations and workflow processesDelivering services that meet those goalsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications) while keeping a positive and upbeat attitudeSkills for SuccessRequired SkillsStrong computer navigation and typing skillsExtensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)A positive, self-starter attitude with a solid work ethic and meticulous attention to detailExcellent interpersonal and listening skillsEligibility RequirementsFluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)High school diploma or equivalentProven success in a relevant / related position for one or more yearCall centre experienceOne or more years of customer service experienceAble to work shifts within the centre's hours of operation: Monday - Friday (no weekends!)9 a.m. - 7 p.m. Eastern time / 8 a.m. - 6 p.m. Central timeMust be able to stick to the schedule reliably, as some queues are time sensitiveNice to HaveAssociate degreeRemote Work RequirementsIndiana residentSecluded and distraction-free work environmentRequired internet setup: High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedWhy Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains – for our associates and for the world-leading companies that partner with us.Equal Employment Opportunity StatementWe are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policyJ-18808-Ljbffr