Guest Services Manager

Guest Services ManagerAs the Guest Services Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You'll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office.*Lightspeed experience preferred*$55,000/yearKey ResponsibilitiesYou will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.You will report to the General Manager.A career as a guest services manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.Education & ExperienceHotel experience is always a plus! Applicants should have:A high school diploma, a GED, or one year of hotel experiencePrevious experience in a similar or related positionA combination of education and experienceWhat You'll Need to SucceedEligible to work in the United StatesAbility to read, write, and communicate effectively in EnglishAbility to sit, stand, bend, kneel, and lift as requiredwith or without reasonable accommodationsAvailability to work a flexible schedule, including evenings, weekends, and holidays if neededA warm, professional demeanor that reflects HVMG's Culture of ExcellenceWhy Our Associates Love HVMGCareer growth opportunities across our nationwide portfolioFlexible schedulingAccess up to 40% of your earned wages before payday with PayActivePaid Time Off (PTO) and Paid HolidaysFull healthcare benefits: medical, dental, and vision401(k) with guaranteed 4% match and no vesting periodExclusive hotel and food & beverage discountsAbout HVMGOur Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.