Seasonal Customer Experience Representative - Kalamazoo Airport

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.The pay for this position is $18 / hour.This position is located at The Kalamazoo Airport (AZO) - 5235 Portage Rd Rm 140, Portage, MI 49002.The seasonal window starts May 2026 and will end on or before October 31, 2026 and cannot exceed 180 days. We Have The Following Schedules AvailableMonday: 11:00am to 8:00pm Tuesday: 11:00am to 8:00pm Wednesday: 11:00am to 8:00pm Thursday: 11:00am to 8:00pm Friday: OFFSaturday: OFFSunday: 11:00am to 8:00pm OrMonday: 1:00pm to 10:00pm Tuesday: 1:00pm to 10:00pm Wednesday: 1:00pm to 10:00pm Thursday: 1:00pm to 10:00pm Friday: 1:00pm to 10:00pm Saturday: OFFSunday: OFFResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. High School Diploma or G.E.D. requiredMust have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re-apply