Network Engineer
Key Responsibilities:
- Design, Analyze, diagnose, and resolve customer issues
- Provide Tier 3 technical support for network infrastructure
- Resolve incidents directly with end users and record detailed actions in ticketing tool
- Collaborate with 3rd party vendors to ensure the network stays operational
- Escalate issues to next level of support if unable to resolve in a timely manner
- Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
- Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
- Install and implement network hardware components and cables in data centers and corporate offices
- Perform approved network changes according to procedures with minimal business disruption
- Understand and perform network maintenance and system upgrades, including service packs and patches
- Develop and maintain accurate network support documentation in a knowledge repository
Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WANExpectationsThis is a full-time, on-site position based in Irving, TX.Occasional after-hours support may be required.
Passionate about customer support
Attention to detail – good organizational and time management skills
Ability to work nights or weekends, as needed, and participate in an on-call rotation
Years of Experience 7+ years experience managing large scale enterprise networks
Required Qualifications:
(Non-Negotiable) *Highlight or Bold your Top 3 “Must-Haves” from this section 7+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred 2+ years working specifically in network design, planning, connectivity, migration, and support Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)Nice-to-Have Qualifications (Desired but Not Required)N/AEducation & Certification Requirements University degree in Information Technology or related field preferred Preferred Industry Experience Retail, Fuel Operations, Supply Chain