General Manager

Mayfield Childcare Ltd is a multi-brand early education group operating across Australia, focused on delivering consistent, high-quality outcomes for children, families, and teams.We are seeking an experienced General Manager to establish and lead a group-wide customer support function for Mayfield.The RoleThis role is responsible for designing and embedding a consistent customer support model that improves service quality, responsiveness, and coordination across the Mayfield network. Working closely with senior leadership and centre teams, the General Manager will build the foundations, systems, and standards required to support families effectively.The role is intentionally broad and focused on capability-building rather than day-to-day centre operations.Key ResponsibilitiesEstablish a centralised customer support function and operating model for the GroupDefine service standards, processes, and escalation pathwaysImplement systems and reporting to support consistent service deliverySupport centre teams through structured customer support capabilityMonitor service performance and drive continuous improvementOversee external service providers and technology platformsBuild and lead a high-performing customer support teamAbout YouSenior leadership experience in a General Manager or equivalent roleProven experience establishing or scaling customer support or shared service functionsExperience in multi-site or service-based environmentsStrong operational judgement and delivery focusProfessional, measured leadership styleComfortable operating in regulated environmentsWhy Us?Opportunity to build a new group-wide capabilitySenior leadership role within a listed early education groupCollaborative executive team and clear operational focusScope designed to evolve with the organisationApply today!Mayfield Early Education, including its Board, Management, Employees and Volunteers are committed to the safety, wellbeing, and inclusion of all children. Our organisation has zero tolerance for child abuse and neglect. We strongly uphold our child safety policies & procedures, and we actively work to create a child-safe environment. As part of our commitment, all successful applicants will be subject to comprehensive background checks, including reference checks, Working with Children Check (WWCC), child protection training and other relevant screening as required. We expect all staff to uphold our values of respect, inclusion, and child protection always.Mayfield Childcare Limited celebrates diversity in all its forms and are committed to creating an inclusive environment for every team member. We welcome applicants of all genders, orientations, races, and backgrounds, believing that the more diverse our team, the more we can teach the next generation about respect, equality, and fairness. Join us in shaping a brighter, more inclusive future for all.Mayfield Childcare Limited acknowledge the traditional custodians of the land – the Wurundjeri people, and pay our respects to their Elders, both past and present.Location: Mayfield Support Office - Hawthorn #J-18808-Ljbffr