Service Advisor

About Us:At Fox Powersports - Grand Rapids, we're passionate about powersports - from motorcycles and ATVs to side-by-sides and personal watercraft. We're a team of enthusiasts committed to delivering exceptional customer experiences and high-quality service. We're currently looking for a Service Advisor who shares our passion and can help connect our customers with top-tier service and support.Position Summary:As a Service Advisor, you'll be the key point of contact between our customers and our service department. You'll ensure every customer receives accurate, honest, and timely communication while coordinating with our technicians to provide efficient and high-quality repairs and maintenance.Key Responsibilities:Greet customers in a professional and friendly mannerListen to customer concerns and accurately document repair/service requestsProvide accurate cost estimates and timelines for service workCoordinate with service technicians to schedule and manage repair workflowKeep customers informed on the status of their vehiclesUpsell recommended maintenance and accessories where appropriateHandle warranty claims and work with OEM systems as neededMaintain detailed service records and ensure proper invoicingEnsure excellent customer satisfaction from drop-off to pick-upQualifications:2+ years prior experience as a Service Advisor, preferably in powersports, automotive, or similar industriesStrong customer service and communication skillsKnowledge and passion for motorcycles, ATVs, UTVs, or other powersports vehiclesFamiliarity with repair order software (e.g., DX1, Lightspeed, etc.) is a plusAbility to multitask and manage a fast-paced work environmentProfessional, dependable, and team-oriented attitudeAdditional technical or sales training is a plusValid driver's licenseWhat We Offer:Paid Vacation, PTO, and HolidaysMedical, Dental and Vision401(k) with Employer MatchFlex SpendingGroup Life Insurance (Company Paid)Short-Term and Long-Term DisabilitySupplemental Life InsuranceAccident InsuranceEmployee Assistance ProgramsEmployee DiscountsWellbeing ProgramGrowth and Development Opportunities