Assistant Director -Texas Education Exchange

Classification: Administrative/ProfessionalExemption Status/Test: ExemptJob Grade: 6Department: Texas Education ExchangeReports To: Department DirectorJob Goal:The Assistant Director, Texas Education Exchange will coordinate, manage, and direct a team of technical staff while leading the development, sharing the vision, and strategy for the technical and non-technical audiences. This role assists the Department Director in managing cross-functional teams, coordinating platform operations, driving user adoption, and strengthening relationships with Local Education Agencies (LEAs), Education Service Centers (ESCs), vendors, and state partners. The Assistant Director plays a key role in ensuring technical execution, user satisfaction, operational reliability, and project alignment with statewide interoperability goalsQualifications:Education* Bachelor's degree in information technology, computer science, engineering, education technology, business administration, or related fieldExperienceThree years of related work experience in the area of technology software operationsThree years of experience with education technology software products, preferredTwo years of experience managing teams and operationsIndustry experience in public, private or hybrid cloud platforms, such as AWS, Azure, Bedrock, and Google Cloud PlatformExperience in designing and understanding complex technical architecture involving the integration of multiple data sourcesExperience in the use of APIs and working knowledge of ED-FI or data interoperability initiativesExperience in the development and management of user support plansExperience in cybersecurity and issues of data privacyExperience in product development, operations, and platform managementSpecial Knowledge and SkillsExcellent written and verbal communication skillsKnowledge of the Texas K-12 education landscapeKnowledge of data science and data governanceA strong technical background in technical services utilizing the Ed-Fi data standard, preferredAbility to organize and manage multiple projects, priorities, and meet deadlines with attention to detailStrategic orientation and solid analytical skillsAbility to document complex business and technical processesAbility to collaborate with development teams, business partners, software engineers, and other stakeholders to enhance and improve product offeringsBackground in SQL and Json is a plusProject Management Professional (PMP) Certification, preferredMajor Responsibilities:Manage and direct a team of technical staff while leading the development, vision, and strategy for the technical services team. Note that some members of the technical services team will be employees, but initially, this effort will focus on collaborating with and managing contracted vendorsEnsure targeted service and performance standards are achieved or exceeded in partnership with operations and customer success teamsDevelop and manage technical training for new or existing products and applications in collaboration with customer success and product teamsAssist with project management by creating assignments, tracking progress, and resolving issues both internally and with business partners and vendorsDesign and evolve organizational structure to support strategic and business goals of the ExchangePartner with customer success and marketing teams to package and price service offeringsCoordinate and strategically plan with the Exchange Director to meet the goals and objectives of the grant requirements for Region 4, Texas Education Agency, and our philanthropic partnersCoordinate with the Exchange Director in developing agenda, presentations, and documentation for senior management and the Board (Travel is required)Conduct vendor business development, contract, and relationship managementContribute as part of a team that envisions and manages a superior user experienceServe as the Exchange's technical lead in interacting with the technical leads at TEA, other ESCs, our partner vendors and the like.Oversee the Exchange's use support plan, cybersecurity plan, privacy policy, and standard service level agreements with participating LEAsProvide technical assistance, services, documentation, and reporting as specified by any applicable state grant that funds this positionSupervision/Personnel ManagementAssist the Exchange Director with the supervision and evaluation of assigned staffPhysical Demands/Environmental Factors/ Mental Demands:Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 15 pounds); may work prolonged and irregular hours; work with frequent interruptions; maintain emotional control under pressure.