Job Concierge | PT

A Look Into Working in ConciergeBe part of a high-energy team that creates unforgettable guest experiences! Work directly with VIPs and travelers from around the world, personalizing stays, curating special amenities, and providing expert local recommendations. As a Concierge member, you'll deliver seamless, high-end service, collaborating across departments to enhance guest satisfaction.Enjoy opportunities for professional growth, competitive benefits, and a supportive team culture in a fast-paced, customer-centric environment. If you're passionate about hospitality, thrive on problem-solving, and love making people feel special, this is your chance to shine! Flexible hours, career development, and a company committed to innovation and teamwork await you.ResponsibilitiesWork directly with clients and VIPs from all over the world on a personal level and present learned information to staff to personalize guest experiencesOwn the VIP and Amenities processes; ensuring amenities are gathered, put together and delivered; staying on top of and recognizing birthdays, anniversaries, etcContinuously updating knowledge regarding the hotel, its facilities, and the local surrounding area with its restaurants and attractionsOrganize and order inventory to keep the team stocked and readyDecorate rooms, gifts, and packages accordingly for special occasionsBuild positive relationship with guests and find new ways to create exemplary guest experiencesWork towards goals to benefit the company and the teamMove between tasks and roles with easeBalance and have knowledge of all units of the front office teamExecute daily shift processes to adhere to standard operating proceduresReview billing, processes, and resolve billing discrepancies and disputesTake initiative and stay curious to create new efficiencies for the teamRespond to guest concerns and complaints with empathy while upholding policyRead, discern and problem solve billing disputes clearly and confidentlyAnswer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experienceContribute to an energetic and positive work environmentProvide information about services available in the community, local attractions and eventsUnderstand what events are being held in the hotel utilizing multiple platformsPerform the basic functions of a Front Desk associateResponsible for continued training in product knowledge and service standardsPerform other duties as assigned, requested or deemed necessary by managementQualificationsAble to work weekends and Holidays; schedule based off of hotel needsFood Handlers & TIPS Certification completed upon hireAdvanced understanding of food and beverage products including wine and spirits knowledgeReliable personal transportationVery detail oriented, creative, and highly organizedPassionate and motivated about people and the industryDriven by purpose, mission, values, and has sense of integrityAble to work closely with staff through strong communication and verbal skillsPositivity and flexibility in an ever changing environmentAble to problem solve on the spot and make prompt but thoughtful decisionsPosses efficient typing skillsAble to stand for long periods of time, up to 8 hours or moreAble to stoop and bendAble to lift up to 40 pounds from time to timeAble to safely work with potentially dangerous chemicals and equipmentAble to comply with safety and health code standardsAble to handle responsibilities that require repetitive motion tasksExperience with Opera or a Rooms Management system is a plus, but not requiredWhat's in it for YouRobust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.10% Discount on GHG outletsShift meal provided per dayDiscounted hotel rates at Radisson Hotel Group branded properties worldwideParental Leave Program (Full-Time Option)401K with 100% match up to 3% (Full-Time option)Medical/Dental/Vision (Full-Time option)Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experienceYou will grow your skills and experience in an environment that encourages growth and development