Counter Representative

Overview In this role you will assist customers by recommending products, process orders, and support store operations. You will work closely with cross-functional teams to ensure accurate merchandise, safe operations, and timely pickup. You will impact local customers and communities by delivering reliable service and practical solutions. The role combines sales, inventory, and safety, offering a hands-on opportunity to shape customer experience at Ferguson. Compensation / BenefitsHealth insuranceDental insuranceVision insurancePaid time offLife insurance401(k) with company match ResponsibilitiesAdvise customers on products to fit their needsProcess orders via order management systemOperate cash registers and follow cash handling proceduresPrepare and stage orders for customer pickupMaintain store appearance and merchandising standardsEnsure merchandise restocking and proper placementMaintain safe working environment including PPE usageAdhere to safety regulations including PPE protocols Key requirementsCustomer service experience (preferred)Basic knowledge of HVAC and/or plumbing products (a plus)Warehouse experience (a plus)General computer skills including Microsoft OfficeAbility to lift, load, and deliver merchandiseGeneral math skills for cash accountingStrong willingness to learnExcellent decision making and communication skillsCustomer service orientationStrong communicationwillingness to learnBasic HVAC/plumbing product knowledgeMicrosoft Office proficiencyOrder management system experience