Branch Coordinator

Branch Coordinator If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter.In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn't just about managing logistics. It's about making sure someone's recovery journey is smoother because you were there to guide it.Key highlights include:Stable schedule with flexibilityCareer growth opportunitiesSupportive leadershipSchedule:MondayFriday, 8:00 AM5:00 PM + 1 hour lunchSalary range:$17.64$20 per hourPay varies based on experience, skills, and locationWhat you'll do:Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experienceAnswer inbound calls, provide clear information, and resolve common questions or concernsPartner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needsWork closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelinesReview new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and careProactively follow up with patients to confirm satisfaction and address any outstanding needsTest equipment functionality as needed to ensure quality and readinessContribute to overall branch success by supporting additional responsibilities as assignedRequired:High school diploma or equivalentAt least one-year of related work experienceEnglish reading, writing, and speaking skillsTop attributes for success:Willingness to learnDependabilityAdaptabilityStrong customer service and bedside mannerIntermediate computer skillsTime managementEffective communication in person, on the phone, and electronicallyWhy you'll love working here:You make a meaningful impact on patients' livesSupportive team environmentTransparent and hands-on leadershipPredictable schedule with some flexibilityTraining and development opportunitiesIndependent work with strong team supportTeammate benefits:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.