Network Installation/Copier Service Technician

This position is located in Salisbury, MD and the surrounding area. The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of office equipment. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by Hilyard’s. The successful candidate will be a problem solver who is responsive to customers' needs. In addition, the candidate should have the knowledge to troubleshoot PC printing issues as well as the ability to integrate our Multi Function Printers onto a customer network. We support Sharp, Canon and Xerox copiers and printers. Office equipment repair experience is required and experience with the noted manufacturers is preferred.ResponsibilitiesMaximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionManage the utilization of assets and resources to achieve targeted financial results and create superior value for Hilyard’s and our customersAnalyze customer needs, recognize business opportunities, and influence sales volume growthCommunicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professionalComplete all administrative aspects of the job on time and error-freeProvide accurate feedback with call close information, parts usage reporting and customer meter readingsPerform other activities that support Hilyard’s and our service organizationComplete and turn in field reports that capture all time and work completed on siteProvide diagnostic analysis, repair, or preventative maintenance to customersComplete on-site system audits and evaluationsPractice and adhere to all safety and trainingQualificationsStrong written and verbal communication skills2+ years installing and maintaining machinesAbility to travelAbility to lift up to 75 poundsTechnical knowledge/skillsComplete ongoing manufacturer trainingAnalysis (problem identification)Attention to DetailCustomer service orientationBusiness skillsCommunications – verbal and writtenPlanning and organizing, (work management)Teamwork (cooperation)Work standards (concern for quality)Follow-upExperience using laptop to troubleshoot issuesEmployment TypeFull-timeJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offSchedule:8 hour shiftMonday to FridayExperience:Office Equipment Technicians: 1 year (Preferred)License/Certification:Driver's License (Required) and clean driver recordWork Location: Multiple locations