Customer Success Manager

About The RoleJuicebox is an AI-powered recruiting platform. We help recruiters identify, assess, and engage the best talent.In the last 12 months, we've scaled well into mid 7-figure revenue with 20%+ monthly growth. We have 2,500+ customers including Patreon, Ramp, Perplexity, and leading AI labs.Join Juicebox as our second Customer Success Manager. You will focus on onboarding new customers, helping existing customers succeed, and expanding accounts.We’ve raised a Series A from top VCs to scale even faster and position us as the category leader in AI recruiting. We will share more on the call.Your workYou will onboard new customers to Juicebox and ensure they succeedBuild out our renewal processesCreate guides on best practices and update our Knowledge Base (link)Resolve on-going customer issues, acting as true partner for themCollaborate with the Sales team to expand customer accountsProvide product feedback to our Engineering / Product team to continue to improve JuiceboxRequirementsDeep understanding of recruiting processes and challengesVery organized, ability to manage a high number of ongoing customer threadsProduct-mindsetLocated in or willing to relocate to SF (in-person 5 days a week)Nice to haveExperience as a recruiter or sourcerFamiliar with Product-Led-GrowthCompensation: $100-$160K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.