Member Services Representative

Contact Center RepresentativeThe Agora Companies service 10+ affiliated publishing groups all around the world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health, and lifestyle.Agora is seeking a Contact Center Representative to join its team. This role supports our brand promise of providing investors with the tools and guidance needed to easily establish and manage their accounts.This is a full-time position that offers more responsibility and growth than a typical customer service role. You will not be cold calling or telemarketing, but there is an inbound sales component to the role with the potential for outbound sales/collections as well.You'll work as part of a phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions. You will gain exposure to publishing, develop communication and sales skills, and have the opportunity to grow within a larger organization.This role requires an initial in-office training and onboarding period of three months, after which employees may transition to hybrid work based on performance criteria.Responsibilities:Resolve customer concerns efficiently, ideally on first contactAssist customers with account-related questions, product support, and account navigationHandle inbound sales calls for newsletter productsEducate customers on how to avoid future issues and maximize product valueRetain valued customers through respectful, solution-oriented communicationTrack customer feedback and share insights with internal teamsContribute to a customer-centric cultureThink critically to troubleshoot and resolve issues, and escalate appropriatelyRemain flexible and assist with additional duties as neededQualifications:6+ months of customer service experience, preferably in a call-center settingExceptional interpersonal and verbal communication skillsStrong problem-solving abilities and independent thinkingWorking knowledge of Microsoft Office and ExcelAbility to adapt in a fast-paced, high-volume environmentCompensation Range $40,000.00 to $45,000.00 USDLocation(s) & Work Arrangement Baltimore, MD /HybridWhat We OfferWe offer a wide variety of benefits, programs, and services to our employees, including:Medical, vision, and dental insurance plans401(k) plan with employer matchingGenerous vacation time and paid holidaysCasual dress codeHighly flexible environmentEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.