Manager, Operational Change Management & Governance

Brief DescriptionABOUT THE COMPANY:Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.Position PurposeThe Manager, Operational Change Management & Governance is responsible for leading the Bluebird Fiber operational change management function supporting network, infrastructure, and customer-impacting maintenance activities. This role oversees operational governance, change coordination, risk mitigation, customer communications, and process compliance to ensure maintenance activities are executed with minimal operational and customer impact.The manager leads a team responsible for coordinating and governing change activities across multiple operational and engineering organizations while driving operational consistency, SLA protection, and continuous process improvement.This role serves as a key operational partner to Network Operations, Engineering, Service Delivery, IT, Field Operations, and executive leadership.RequirementsREQUIRED QUALIFICATIONS:Bachelor's degree in a related field or equivalent operational leadership8-12+ years of experience in telecommunications, network operations, IT operations, service assurance, or operational governance.3-5+ years of leadership or management experience preferredExperience supporting enterprise or carrier-scale operational environments.Strong background in operational changes management, incident management, or service operationsStrong leadership and team development capabilities Deep understanding of operational change management principlesExperience managing customer-impacting operational activitiesStrong operational risk assessment and mitigation capabilitiesExcellent executive communication and stakeholder management skillsAbility to manage cross-functional operational coordinationStrong analytical, organizational and decision-making skillsExperience developing KPI's, dashboards and operational reportingPreferred QualificationsITIL certification preferredPMP certification preferredTelecom carrier or enterprise network operations experience strongly preferredExperience with operational transformation initiativesFamiliarity with NOC, Service assurance and Service Delivery operationsePSummaryPRINCIPAL ACCOUNTABILITIESOperational GovernanceLead the enterprise operational change management functionEnsure adherence to change management policies, standards and operational proceduresOversee governance of maintenance activities across network and service environments Ensure operational readiness, risk validation, and implementation quality controls are consistently applied.Drive standardization of change management processes across multiple operational teamsChange Coordination & Risk ManagementOversee coordination of planned maintenance & operational changesEnsure accurate impact assessments, rollback plans & customer communication plans are completedManage operational risk associated with customer-impacting changesLead deconfliction efforts for overlapping maintenance activitiesEnsure high-risk changes receive appropriate operational review & executive visibilityAct as escalation point during critical maintenance activities & operational eventsCAB LeadershipLead Change Advisory Board (CAB) processes & governanceFacilitate cross-functional operational alignment and maintenance prioritizationEnsure appropriate stakeholder participation and accountability during CAB reviewsDrive improvements to CAB effectiveness and operational maturityCustomer & Executive CommunicationsEnsure timely and accurate maintenance notifications to internal and external customersOversee executive communication processes for high-impact operational activitiesEnsure operational transparency during planned maintenance eventsPartner with customer-facing organizations to improve customer experience during operational activitiesProcess Improvement & Operational ExcellenceDrive continuous improvement initiatives focused on operational efficiency and risk reductionIdentify automation opportunities within change governance and communication workflowsDevelop and maintain KPI, SLA and operational reporting frameworksAnalyze change-related trends, operational impacts and process gapsSupport enterprise operational transformation intiativesLeadership & Team DevelopmentLead, mentor, and develop Operational Change Management analysts across all levelsEstablish performance expectations, operational metrics and development plansFoster a culture of accountability, operational excellence, collaboration and continuous improvementSupport workforce planning and organizational scalability initiatives. Bluebird Fiber is an equal opportunity employer.