Program Manager

Overview As Program Manager you will steer the customer-facing interface and drive day-to-day relationship management across Plexus functions. You lead the Customer Focus Team to align with program goals, ensuring delivery commitments are met and issues are resolved. You champion service improvements aligned with Plexus 5Es and Core Values, using metrics to drive cost and quality enhancements while mitigating financial risks. You coach and develop team members to realize potential, shaping the program’s success and customer satisfaction. Compensation / Benefitsmedical insurancedental insurancevision insurancepaid time offretirement savingsprofessional development ResponsibilitiesLead the Customer Focus Team to understand program goals and empower decision-makingEngage with customers on delivery commitments, quarterly business reviews, site visits, and negotiations for PPV and NREDrive systematic improvements in customer service aligning with Plexus 5Es and Core ValuesLeverage cost and quality metrics; collaborate with support functions to implement solutionsMonitor financial metrics, identify risks/variances, and mitigate as neededIf applicable, manage and coach team members, focusing on development and succession planning Key requirementsBachelor’s Degree with 6 or more years of related experience; equivalent combinations consideredstrong communication and interpersonal skillsleadership and people managementproblem solving and decision makingfinancial metrics understandingoperational metrics analysisprogram management experience