Field Service Technician

EMT International, a leading provider of digital finishing solutions, is seeking a Field Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.Service Technician Responsibilities:* Field Service and Support:Install, troubleshoot, and repair machines and equipment at customer facilities.Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.Provide technical training to customers on proper equipment usage and maintenance.* Remote Customer Support:* Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.* Document and communicate solutions to recurring problems to improve overall product reliability.* In-House Responsibilities:* Support the assembly and testing of machines before shipment to customers as needed* Collaborate with the engineering and production teams to address design or manufacturing issues.* Documentation:Maintain detailed records of repairs, parts used, and service history.Complete service reports and ensure proper documentation for billing and warranties.Marking up redlines and providing documentation after completion of projectService Technician Qualifications:Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.Proven experience in equipment installation, maintenance, or a related technical field.Strong mechanical, electrical, and troubleshooting skills.Proficiency in reading and interpreting technical drawings, schematics, and manuals.Excellent communication and customer service skills.Applicants must be authorized to work in the United States without sponsorship.About EMT InternationalEMT International is a growing manufacturing company that designs and builds finishing solutions for the printing and packaging industries. From our Wisconsin headquarters to customers around the world, we're known for a culture built on teamwork, accountability, and pride in our work.At EMT, you'll work with people who value clear communication and sharing knowledge. We support career growth through training and tuition reimbursement, offer flexible schedules and paid time off, and provide strong benefits to help you take care of yourself and your family. It's a place where your work matters, your ideas are heard, and you can build a future you're proud of.Why Work at EMT?Together, We Are BetterWe believe the best ideas come from people working together.Open communication and honest feedbackA culture that values collaboration and shared knowledgeTransparency and respect across teamsOpportunities to learn from each other and growGrow Your CareerWe want EMT to be a place you can stay and build something meaningful.* Tuition reimbursement and ongoing training* Career development and internal growth opportunitiesBalance Your LifeWe know life doesn't stop when you clock in.10 paid holidaysPaid vacationFlexible work schedulesSupport Your Well-BeingYour health, safety, and peace of mind matter.Clean, safe working environmentHealth, dental, vision, and life insuranceShort- and long-term disability401(k) with company matchEmployee Assistance Program (EAP)Wellness incentive programHave Fun. Give Back.We take pride in what we build and who we build it with.Company outings like baseball games and golf eventsAnniversaries, retirements, service awards, and new-hire welcomesCommunity fundraisers, charitable events, and volunteer opportunitiesPI718d9c0827a7-29400-39524284