Desktop Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vaco by Highspring, is seeking the following. Apply via Dice today!IT Support Technician (Contract-to-Hire) – On-Site Clinical SupportJob Type: Contract-to-Hire (6 months with a high chance of becoming permanent) Schedule: Monday to Friday, regular business hours (overtime is not expected) Location: On-site at specific clinical locations Start Date: As soon as possible Pay Range: $28–$29/hr (W2)OverviewWe’re a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment.This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands-on technical support.Responsibilities Dive in and assist our clinical and administrative staff with IT issues. Quickly and professionally troubleshoot and resolve user problems. Train our end-users on hardware, software, and our internal systems. Monitor and optimize the performance of our hardware, software, and systems. Support our network connectivity, including Cisco routers, switches, and wireless access points. Conduct Wi-Fi coverage checks, failover testing, and verify physical cabling. Collaborate with engineers to troubleshoot issues and ensure everything aligns with design documentation. Handle inventory tasks like: Scanning asset tags Assigning building/room locations Verifying device counts (monitors, keyboards, etc.) Ensuring devices are powered on and connected to data ports Be on-site to support employees during arrival and go-live periods. Assist with printing systems and troubleshoot any issues on-site. Work with our IT, Service Desk, and clinical training teams. Help with staging equipment for installation. Document technical processes and keep our knowledge libraries current.Requirements 2–5 years of experience in IT support or helpdesk roles Strong troubleshooting skills and a customer service mindset Solid understanding of computers and software Basic knowledge of networking concepts (entry-level is acceptable) Experience with IT helpdesk/ticketing systems Ability to train end-users effectively Strong communication and interpersonal skills Experience documenting procedures and technical steps