Supervisor, Remote Vehicle Assistance

Motional's Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city's grid system of roads and being one of America's "smart cities" allows for extensive research and development testing.Mission Summary:The Remote Vehicle Assistance Supervisor engages with the RVA Operations team to ensure daily operations remain running smoothly. Reporting to the RVA Manager, the Supervisor oversees and optimizes the performance of Motional's autonomous vehicles by managing a remote operator team and ensuring the safety, efficiency, and compliance of operational protocols. As a front-line leader, the Supervisor is expected to elevate team productivity and foster growth through the implementation of superior operational management systems, processes, and best practices. Emphasizing research and development, commercialization, revenue generation, and product enhancement, the Supervisor will drive efficiency by introducing new tools and technologies, while aligning cost-efficiency initiatives with Motional's values and commitment to a driverless future.What You'll Be Doing:Develop schedules, assign and monitor work, implement productivity standards, resolve operations problems, and implement new proceduresProvide technical leadership to the team to include coaching, training and developmentConduct performance management/reviews, one on ones, and corrective actionEnsure RVA driverless Service Level Agreements (SLAs) are metLead group projects, present daily briefings, and communicate operations needs with stakeholdersReview data from the RVA toolset, drive logs, and other proprietary toolsHandle operational escalations and questions from the RVA teamEscalate issue tickets to engineering and product teamsAdminister training materials and manage efficient learning cycle reviewsReport training gaps, trends, and tool limitations to the appropriate partiesManage direct reports time off and clock punchesMonitor and report on department performanceParticipate in strategic planning and goal-setting for various projects and working across functionsEnsure team is up to date/compliant with trainingShift flexibility/longer hours during heavy testing timesOther duties as assignedQualifications:Excellent knowledge of Microsoft Office/G-Suite ApplicationsPrior experience in a supervisory/leadership roleStrong verbal and written skillsStrong multitasking/time management skillsExcellent written and spoken communication and interpersonal skillsAbility to provide critical feedback of a variety of test typesDesire to work in a fast paced environmentHigh school diploma or equivalent requiredPreferred Qualifications:Associate or BS in Engineering/Physics/Science or relevant fieldRVA experienceExperience creating, reviewing, and assigning tickets in Jira or similar bug tracking software2-3 years of training/development experienceExperience in the automotive industry or a fleetPrior supervisory or management experiencePhysical Demands:The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel; and to stand, walk, reach, bend, or lift up to 25 pounds. Requires near/far/depth and color vision to safely assist Autonomous Vehicles and computer screens.Working Environment:This role requires the ability to work in an office environment and use a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The Supervisor may encounter frequent interruptions throughout the workday. The Supervisor is regularly exposed to mechanical and computer parts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.Candidates for certain positions are eligible to participate in Motional's benefits program. Motional's benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.Salary Range$75,000—$98,213 USDMotional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We're driven by something more.Our journey is always people first.We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.Higher purpose, greater impact.We're creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it's not only good for our business, it's the right thing to do.Scale up, not starting up.Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We're driven to scale; we're moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.