Partner Program Manager

About PosterElitePosterElite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—together with our partners, we have helped more than a million businesses navigate ever-changing labor law regulations with confidence. As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients through our embedded solutions, resulting in stronger engagement, improved retention, and new revenue opportunities.PosterElite is a remote-first, growth-oriented team where integrity, ownership, and continuous learning shape how we work and win together.Role SummaryAs a Partner Program Manager, you drive the successful implementation and execution of programs across PosterElite’s partner ecosystem. You serve as the central point of coordination between our partners and internal teams, managing the details, timelines, dependencies, and communication required to move new programs from agreement through launch.This is a hands-on, execution-focused role for someone who thrives on organization, follow-through, and getting things across the finish line. You are comfortable working within established programs and processes, including workflows that are not yet fully automated, and bring the discipline to keep multiple workstreams organized and moving. You anticipate roadblocks, create clarity across teams, and ensure partners receive a consistent, high-quality implementation experience.What You’ll DoLead partner onboarding and implementation from internal handoff through successful program launchManage implementation requirements, project plans, timelines, dependencies, documentation, and partner-specific configurationsCoordinate across partners and internal Sales, Marketing, Operations, Customer Support, and Development teams to keep projects moving and commitments on trackLead implementation kickoffs, status meetings, partner training, and launch-readiness activitiesProactively identify risks, follow up on outstanding deliverables, remove roadblocks, and escalate issues when neededCoordinate the execution of partner campaigns, product launches, new services, and other program rolloutsMaintain accurate CRM records, implementation trackers, partner information, reporting, and operational documentationSupport partner marketing requests, billing coordination, data management, and other operational requirements throughout implementationIdentify recurring process gaps and recommend practical improvements that make partner implementations more consistent, efficient, and scalableWhat You BringStrong project management instincts and the ability to bring structure, organization, and accountability to work involving multiple stakeholdersExceptional attention to detail and follow-through—you maintain visibility across commitments, dependencies, and deadlines and keep work moving toward completionA hands-on, execution-oriented mindset and comfort working within processes that may still require manual tracking, coordination, and follow-upStrong partner instincts—you understand how to create a professional, responsive experience while managing the operational details required behind the scenesClear, proactive communication that keeps partners, Sales, and internal teams aligned on progress, ownership, risks, and next stepsConfidence coordinating across teams, navigating competing priorities, and driving accountability without direct authoritySound judgment and resourcefulness when solving problems, escalating issues, and determining what needs attention firstA practical approach to process improvement—you recognize opportunities to make execution simpler, more consistent, and more scalable without overengineering the solutionAdaptability, ownership, and comfort operating in a growing environment where priorities move quickly and processes continue to evolveQualifications3–5 years of experience in implementation, program management, project management, partner operations, customer onboarding, customer success, or a related roleDemonstrated experience managing cross-functional projects with multiple stakeholders, dependencies, and deadlinesExperience supporting customer or partner onboarding, implementation, program launches, or similar operational workflowsStrong organizational skills with the ability to manage multiple active projects while maintaining accuracy, visibility, and follow-throughStrong communication and facilitation skills, with the ability to create clarity, drive alignment, and communicate effectively across partner and internal stakeholdersExperience with CRM systems, project management tools, and business software platformsFamiliarity with marketing automation, campaign management, or customer engagement platformsExperience within Payroll, HCM, HR Technology, Benefits, Compliance, SaaS, PEO, or related industries is a strong plusHow We WorkWe’re a remote-first team that values clarity, communication, initiative and ownershipYou’ll collaborate across Sales, Partnerships, Marketing, Operations, Customer Support, and Development—mostly through Slack, Zoom, and Google WorkspaceTravel is typically less than 20%, with occasional partner meetings or industry eventsWe move quickly, support each other generously, and celebrate progress as much as outcomesEqual Opportunity & Hiring PracticesEqual Opportunity EmployerPosterElite is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We welcome and encourage applicants of all backgrounds, identities, and experiences.Work AuthorizationCandidates must be legally authorized to work in the United States. We are not able to sponsor or assume sponsorship of employment visas at this time.Background ChecksEmployment with PosterElite may be contingent upon the successful completion of a background check, conducted in accordance with applicable laws.AccessibilityIf you require reasonable accommodation during the application or interview process, please let us know. We are committed to ensuring all candidates have equitable access.