Software Support Specialist

Job Description: Provide excellent customer support by phone, email, and chat Troubleshoot and document customer issues escalate issues to Technical Lead as needed Collaborate with team members in Slack support channels Maintain accurate case notes and knowledge base articles Requirements: 1–2 years of professional experience in software or technical support Strong written and verbal communication skills Basic troubleshooting skills Working knowledge of issue tracking systems (Jira and/or Salesforce preferred) Familiarity with monitoring tools and common software applications Proficiency in Microsoft Office Interest in GovTech and public-safety software Benefits: Remote work in Canada, UK, and certain U.S. states Opportunity for professional development