Artificial Intelligence Engineer

Key ResponsibilitiesExperience Level Junior / Intermediate (minimum 2+ years hands-on with AI-assisted dev tools)· Provide Tier 1–2 developer support for approved AI development tools (Claude Code, GitHub Copilot CLI, Cloud Agent, and Q3/Q4 tools such as Codex, Grok Critique, Gemini Code Assist).· Troubleshoot tool usage issues, workflows, and integrations; reproduce and triage defects; escalate systemic issues to engineering.· Support rollout of newly onboarded tools released in Q3/Q4 following internal risk/approval gates.· Operate within and contribute to the follow-the-sun coverage model (NA / EU / AP) and documented escalation paths.· Produce operational reporting on adoption progress, common issues, ticket trends, and support SLAs.· Maintain and improve runbooks, FAQs, onboarding guides, and self-service enablement materials. Minimum Skills Required: Required Skills & Experience· Minimum 2 years hands-on experience using AI-assisted development tools (Claude Code, GitHub Copilot, Cursor, or comparable) in a professional software development environment.· Working knowledge of modern developer workflows: Git, CI/CD, IDEs (VS Code / JetBrains), terminal/shell.· Strong troubleshooting and incident-triage skills; comfortable working across operating systems (macOS, Windows, Linux).· Excellent written and verbal communication; ability to translate developer issues into clear tickets and reproducible reports.· Experience supporting a global developer population and working within a ticketing/ITSM platform (ServiceNow, Jira Service Management, or similar).