SAP Application Management Services

SAP Application Management Services Lead (AMS)Foster City, CA (Onsite)Contract RoleJob DescriptionWe are looking for a skilled and proactive SAP Application Management Services Lead who will play a pivotal role in developing and maintaining robust partner relationships, with a primary focus on SAP modules (FICO, MM, QM, PP, EWM, TM, EAM, PM, Ariba)Key Responsibilities:Serve as the Internal Client Partner and ensure the AMS Partner delivers on client’s requirements outlined in the Statement of Work (SOW).Collaborate closely with the AMS partner to establish and maintain strong practices aligned with client's values.Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.Conduct periodic reviews with the AMS Partner, including weekly burn reports, monthly trends/KPI reviews, and quarterly business reviews (QBRs).Manage the development and maintenance of AMS system documentation, procedures, and standards.Handle escalations and communicate effectively with stakeholders to address concerns and ensure satisfaction.Maintain the integrity of the development, test, and production environments associated with each application.Required Qualifications:8+ years of experience with SAP Application Management Services (AMS).5+ years of SAP Functional experience in any supply chain modules.Strong acumen to understand business needs and manage services in a dynamic environment.Preferred Skills:Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments.ITIL Certification is a plusSAP Certification (any module) is a plus