Group Director, Operations - Revenue

Position SummaryWalmart Connect is a key driver of Walmart's overall growth strategy, powering the closed-loop media business within the world's largest omnichannel retailer. We offer brands unparalleled opportunities to reach customers at scale—no matter where, how, or when they shop—by leveraging Walmart's in-store and online data.Through our full-funnel advertising solutions and flexible pricing and buying models, including self-service, Walmart Connect helps suppliers, sellers, and brand advertisers build awareness, engage Walmart customers, and drive measurable outcomes both online and in stores. We believe digital advertising should be targeted and accountable—and we have Walmart's sales data to prove it.As stewards of Walmart's brand promise – Save Money. Live Better. – we partner closely with suppliers, sellers, agencies, tech partners, and merchants to connect brands with more than 150 million households. Growth in Walmart Connect fuels growth for our partners, our customers, and Walmart—offering the opportunity to make a meaningful impact.What You'll DoYou will fill a critical new leadership position responsible for the global support infrastructure, data governance, and processes that enable advertisers, agencies, and tech partners to achieve their business goals. You will also support sales, account strategy, insights & optimization, and marketing teams to hit aggressive growth targets. You will lead a high performing US-based team and a robust international team in India, Central & South America, and China ensuring 24/7 customer success and technical support. You will value operational excellence and drive seamless cross-regional collaboration with a customer-first approach. You and your team will work cross-functionally with senior leaders from Product, Global Tech, Sales, Client Services, and Marketing teams to scale the business, guarantee seamless campaign delivery, and focus on service quality through smart technology, operational efficiency, and continuous improvement. You will standardize and scale processes, tools, and systems; drive a process improvement mindset to reduce waste; defend revenue by proactively ensuring operational rigor; and leverage AI to automate workflows.ResponsibilitiesTeam LeadershipMentor and manage a team of revenue operations professionals, including Revenue Operations Scaled Services (offshore / nearshore teams), Enablement & Support (ticket-based service operations), Technical Operations (incubation and solutions), Program Management (strategic programs and launch readiness), Process Mining & Efficiency (internal tools and product prioritization), Revenue Cycle Management (billing operations), and Trust and Safety Operations (Ad Policy Ops, Data Stewardship, Risk Ops).Strategic LeadershipDevelop and implement the overarching strategy for the revenue operations department to align with company revenue, growth, and efficiency objectives.AlignmentBreak down silos between departments to ensure a cohesive customer / advertiser journey.Process ImprovementIdentify efficiencies in workflows and implement robust QA systems, troubleshooting procedures, and automation tools.EfficiencyDesign, implement, and optimize processes and systems to reduce friction and improve productivity.Advertising Policy Review & EnforcementOversee the policy and review process for advertising creatives, identifying potential risks and enforcing our policy with internal teams, advertisers, agencies, and tech partners.Billing Financial OversightLead billing performance; identify accuracy, timeliness, and cost-saving opportunities; and ensure accurate revenue recognition to mitigate financial risk.Cross-Functional CollaborationPartner with Product, Global Tech, Sales, Client Services, and Marketing teams to align ad operations with broader business objectives, support new business efforts, and manage client expectations.Performance ManagementEstablish reporting frameworks and dashboards to measure Revenue Operations efficiency, efficacy, and pacing against goals.Executive CommunicationPrepare and present reports on revenue operations to key executives.Leadership ExpectationsDeliver expected business results while always putting the customer first, consistently apply an omnichannel approach, adopt a "total company" perspective by considering data, customer insights, and different parts of Walmart when developing plans and strategies.Build strong and trusting relationships with team members and business partners, work collaboratively and cross-functionally to achieve objectives, and communicate with energy and positivity to motivate, influence, and inspire commitment and action.Create a discipline and focus around developing talent, build a strong talent pipeline, foster an environment that allows everyone to bring their best selves to work, empower associates and partners to act in the best interest of the customer and company, and regularly recognize associates' contributions and accomplishments.What You'll BringDemonstrated experience building and leading a high-performing internationally distributed teamsStrong technical acumenExceptional communication and collaboration skillsStrategic thinker with strong operational judgment and analytical depthSkilled in navigating complexity and driving clarity through dataAbility to build strong cross functional partnerships across Walmart Connect and the broader Walmart organizationComfort influencing senior leaders and driving alignment across diverse stakeholdersPassion for building scalable, technology-enabled operating models that deliver measurable business impactPreferred QualificationsGraduate degree (MBA or Master's) preferredAdvanced experience implementing AI automation and location-based strategies to augment highly scaled operational workflowsDeep structural understanding of programmatic media and complex ad serving systemsProven capability to reduce costs, increase efficiency, and drive revenue growthBenefitsAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Discount CardGet 10% offWalmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.Minimum QualificationsBachelor's degree in Business Administration, Engineering, Operations, or related field and 7 years' experience in operations, project management, or related area OR 9 years' experience in operations, project management, or related area. 5 years' supervisory experience.Preferred QualificationsLeadership of cross-functional task forces or projects, Masters, Masters: Operations Management, Project Management - Project Management Professional - CertificationPrimary Location221 River St, Hoboken, NJ 07030, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.J-18808-Ljbffr