Customer Service Representative

Customer Service RepresentativeLocation: Lake St Louis, MO (On-site) Employment Type: Full-Time, Non-Exempt Salary: $18-$20 per hour Position OverviewThe Customer Service Representative (CSR) is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians' daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be customer-focused and comfortable handling multiple tasks while ensuring an outstanding customer experience. What We OfferCompetitive pay: 18$20 per hourIncentive plan opportunities based on performanceComprehensive benefits package, including medical, dental, and vision insuranceRetirement savings options with 401(k) company match (if applicable)Ongoing training and professional development opportunitiesSupportive and collaborative team environment focused on customer success Key ResponsibilitiesAnswer incoming calls and assist customers with scheduling and rescheduling servicesSell and cross-sell memberships and other service offeringsReview technicians' daily schedules to ensure efficiencyRespond to customer texts and voicemails in a timely mannerFollow up on missed service payments as neededProvide exceptional customer service by addressing customer concerns and inquiries QualificationsRequired2+ years of experience in Customer Service (preferably in Home Services)Strong computer skills with proficiency in Microsoft OfficeHigh School Diploma or GEDAbility to multi-task and prioritize workloads in a busy environmentAbility to work independently with minimal supervisionStrong verbal and written communication skillsPreferredExperience using Service Titan software is highly desired Working Conditions & Physical RequirementsFrequent repetitive hand and arm motions with prolonged periods of sittingRegularly required to stand, walk, talk, listen, reach, stoop, kneel, crouch, or balanceRequires manual dexterity and eye-hand coordination for keyboarding and equipment handlingAbility to lift and/or move up to 25 pounds occasionallyNoise level is typically low to moderateMust be able to travel (10%) within the metropolitan areaAdditional RequirementsApplicants must be authorized to work in the United States and be able to provide documentation to verify eligibility. Why Join Us?As a Customer Service Representative, you will play a vital role in ensuring smooth daily operations and outstanding customer satisfaction. You will work in a collaborative team environment, gain experience with industry-leading tools, and have opportunities for growth and professional developmentReady to join our team? Apply now!