System Engineer

Overview: We are seeking an experienced and highly motivated System Engineer to join our growing team. This role involves a mix of onsite and remote support for our managed services clients, covering server, network, and desktop infrastructures. The ideal candidate will be technically proficient, client-focused, and capable of managing multiple environments with an emphasis on reliability, performance, and security. Key Responsibilities: Travel to assigned client sites to implement, maintain, and support network, server, and workstation infrastructures, ensuring optimal uptime and performance. Provide comprehensive desktop and application support, including: New user setup Line-of-business (LOB) applications Hosted environments General troubleshooting Install, configure, and support network hardware and services including LAN/WAN, routers, firewalls, switches, and other security appliances. Deliver advanced support for Microsoft environments, including: Windows Server & Desktop OS Microsoft 365 / Exchange Online Active Directory / Azure AD Remote Desktop Services (RDS) Administer and support virtualization platforms such as VMware and Hyper-V, including provisioning, maintenance, and performance tuning. Collaborate with internal team members and client stakeholders to provide strategic IT guidance, perform system evaluations, and recommend infrastructure improvements. Coordinate with third-party vendors for hardware/software support, upgrades, and escalated issues. Maintain accurate and up-to-date technical documentation, including client-specific configurations, procedures, and SOPs. Record all work performed — including time, notes, and expenses — in ConnectWise Manage or equivalent PSA platform. Requirements (Must-Have): Bachelor’s degree in IT, Computer Science, or a related field, or equivalent professional experience. 5+ years of hands-on IT experience, preferably in a Managed Services Provider (MSP) or multi-client environment. Strong Experience in Windows Server & Desktop OS, Microsoft 365, Active Directory / Azure AD Strong interpersonal and communication skills; able to explain technical issues to non-technical users. Ability to multi-task in a fast-paced environment and work both independently and as part of a team. Must be able to pass a background check. Valid U.S. driver's license and reliable personal vehicle for travel to client sites. Preferred Experience (Highly Valued): Experience with the following tools and platforms is strongly preferred: Networking & Security: Cisco, Meraki, WatchGuard, SonicWall Antivirus & Security: Bitdefender or equivalent enterprise-grade solution Email Security: Barracuda Cloud or similar spam filtering solutions Virtualization: VMware, Hyper-V, or similar hypervisors Backup & Recovery: Veeam or equivalent enterprise backup solutions RMM & PSA Tools: ConnectWise Manage (ticketing/PSA) or similar platforms ConnectWise Automate (RMM) or similar platforms Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to Commute: Cromwell, CT 06416 (Preferred) Ability to Relocate: Cromwell, CT 06416: Relocate before starting work (Preferred) Work Location: In person