Solutions Analyst II: Tech Support & Problem Solver

Concentra, Inc. is seeking a Solutions Analyst II to ensure high-quality customer service by handling warm transfers and escalated incidents, coordinating with IS resources to improve solutions support, and guiding the team through issue resolution. The role includes mentoring and maintaining knowledge materials. The position emphasizes proactive problem management, collaboration across departments, and adherence to change management policies while supporting security and incident response J-18808-Ljbffr