Medical Customer Service Representative (Onsite) - Charlotte

Medical Customer Service Representative (Onsite) - Charlotte Job Category: Non ExemptRequisition Number: EBOCL003007Location: Meduit - Charlotte, 4135 S Stream Blvd, Charlotte, NC 28217, USAPay or shift range: $17 to $19 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.Job Details Description About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.About the Role: Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.Title: Medical Customer Service RepresentativeInterviews & Start Date: Interviewing now through 4/8/26 for 4/20/26 start dateSchedule: Monday Friday, Available shifts are:9am - 6pm10am - 7pmLocation: Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217Paid Training: 3-4 weeks (depending on work assignment)Compensation: $17 - $19 per hour + tier performance incentives + $2/hr Shift Differential for applicable hours after 4pmKey Responsibilities:Helping patients understand financial responsibility in a helpful and non-threatening mannerTaking inbound and making outbound calls to patients regarding outstanding balancesMeeting or exceeding established metric goalsFollowing established procedures to resolve patient account balances:Identifying consumer payment plansUtilizing call scripts providedSetting up consumer payments over the phoneDocumenting all conversations electronically on company and/or client systemsAssisting patients in determining eligibility for financial assistance programs and/or bank loans when applicableProviding information to Client Services as neededUnderstanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and proceduresSkills & Competencies:CompassionCommunicationProblem-solvingTeamworkTime management and sound decision-making skillsRequired Qualifications:1 year of previous call center experience (In-office or Remote)High School Diploma/GEDProficiency with PC-based applications (Microsoft Outlook, Word, and Excel)Preferred Qualifications:Experience in a fast-paced environmentKnowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPAExperience with medical billing/claims processingExperience providing excellent customer service in a variety of situations, including those that escalateEmployment eligibility: Must be legally authorized to work in the United States without sponsorship. As a condition of employment, a pre-employment background check will be conducted.What We Offer:Comprehensive paid trainingMedical, dental, and vision insuranceHSA and FSA available401(k) with company matchPaid Wellness Time and HolidaysEmployer paid life insurance and long-term disabilityInternal growth opportunitiesMeduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.