ServiceNow Architect

Job Title : ServiceNow Solution Architect Location : Remote  Note: Client coordination is Mandatory & Should have 10+ Yrs in ServiceNow with all Modules. Telecom is Mandatory.Visa: Only Visa Independent No Third-party   Roles and ResponsibilitiesImplementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.Extensive experience of working with ServiceNow glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.Facilitate roll out of new applications and modules in ServiceNowIdentify system deficiencies, recommend solutions as a trusted advisor to clientsPerform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operationsEnsure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducibleEnsure tool configuration consistency across development, testing and production environmentsExperience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPFlexible and has the ability to manage multiple projects concurrentlyDeep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scriptingUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detail, Problem solving abilityOrganizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableEffectively manage and execute high level tasks assigned via 'stories'Assists junior analysts through project(s) lifecyclesManages work against an often-demanding timelineCommunicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Required SkillsExperience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)Understanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset componentsStrong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachReal world exposure to cloud technologies and S-a-a-SProven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area