Sales Engineering Support Specialist

Sales Engineering Support SpecialistLocation:Hybrid -Kansas City, MO (inoffice with occasional local travel)About the Role The Sales Engineering Support Specialist provides critical operational, administrative, and technical support to Sales Engineers across assigned markets or customer verticals. This role enables Sales Engineers to focus on customer engagement and solution design by managing documentation, coordinating pre and postsales activities, and ensuring data accuracy across multiple systems. Based in Kansas City, this position works closely with multiple Sales Engineers each day and plays a key role in supporting customer satisfaction, operational efficiency, and sales execution.What You'll Do Sales Engineering & Technical SupportParticipate in internal technical and product training and complete required certifications on scheduleBuild working knowledge of Segra's solutions portfolio, including Connectivity, Cybersecurity, Voice, Colocation, and Cloud offeringsPrepare accurate, professional technical documentation such as:Network and topology diagrams (Visio)Fiber routes, KMZ files, maps, and geocodingProject summaries and statements of workReview RFPs to identify technical requirements and assist with compliant solution responsesValidate customer locations and serviceability (OnNet / NearNet)Support CRM activities including new installs, upgrades, renewals, MACDs, and change ordersManage Sales Engineering task queues (Type II / Type III requests)Track action items, assist with escalations, and support timely issue resolutionAttend customer meetings with Sales Engineers and occasionally lead discovery callsSupport pre and postmeeting coordination, documentation, and followupsMaintain accurate system data, audits, and adherence to defined processesProfessional & Organizational ResponsibilitiesFollow company and organizational standards to ensure consistency and complianceDemonstrate reliability, strong followthrough, and attention to detailMaintain consistent office presence and availability to stakeholdersEmbrace coaching, feedback, and continuous learningContribute positively through collaboration, responsiveness, and professionalismPerform additional duties as assignedWhat We're Looking ForEducation - Bachelor's degree in Business, Information Technology, MIS, Telecommunications, Engineering, or equivalent relevant experienceExperience -1+ year of experience in telecommunications or a related technology fieldBasic working knowledge of one or more of the following:Fiber optic network designMetro Ethernet or transport deliveryIPbased servicesCloud environments (private or public)Network security, SDWAN, or voice solutions (Hosted PBX, SIP, PRI)Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio)Experience with mapping tools such as Google Earth or GIS strongly preferredKey CompetenciesStrong organizational, analytical, and multitasking skillsClear written and verbal communication abilitiesHigh attention to detail and accountabilityAdaptable, coachable, and eager to grow professionallyPositive, solutionsoriented mindset with a strong work ethicSalary Range $65,000 - $75,000 annually, based on experience and qualifications.Benefits Overview Segra offers a comprehensive benefits package to full-time employees, including:Medical, dental, and vision insurance Life insurance 401(k) with company match and immediate vesting Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Tuition and gym reimbursements Vacation/PTO, paid holidays, and floating holidays Volunteer days and parental leave Legal, accidental, hospital indemnity, identity theft, and pet insuranceAbout Segra Segra is one of the largest independent fiber network companies in the nation, delivering state-of-the-art communication solutions backed by always-on customer service. Our future-forward infrastructure supports advanced IP, Ethernet, dark fiber architectures, data centers, and technology solutions including hosted voice, security, and cloud services. We put customers at the center of everything we do and invest in the communities we serve by hiring locally and continuously upgrading our network. Segra employs over 1,200 people, supports more than 500,000 on-net and near-net buildings, and operates over 44,000 fiber-route miles.Our Commitment to Equality Segra is an equal opportunity employer and prohibits discrimination of any kind. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, military service, or any other non-merit-based factor.SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local lawsin employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.