Payroll and Billing Helpdesk Analyst

In this role, you will be part of a small team providing support to the payroll and billing operations. You will play a key role in ensuring data integrity by reviewing requested changes in the system via the Zendesk platform, routing them to the proper parties when necessary, and in certain cases, owning the process of updating general system information. This role is essential to bridge the gap in information between our sales and recruiting teams, and our back office systems.KEY RESPONSIBILITIESSolving cases by identifying problems; researching answers; guiding users throughcorrective steps.Updating fields within our middle and back office systems.Communication with Account Executives, Recruiters, Onboarding team members,and the like to implement requested changes and gain clarity on requests whennecessary.Route requests to proper parties within the payroll and billing team when necessary.Prioritizing and managing many open cases at one time.Documenting and refining procedures to help grow our knowledge base.REQUIREMENTSBachelor's degreePrevious support experience a plus.Candidate must have excellent written and verbal communication skills, strongorganizational skills, and excellent overall computer skills.Comfortable troubleshooting and leads with an inquisitive mind to resolve issues.Customer service oriented and positive attitude.Strong attention to detail.Experience with Zendesk or similar case/ticketing system is preferred.Knowledge of general payroll and billing processes and terminology is a plus.BENEFITS & PERKS401k match programFull health benefits (medical, dental, vision, and HSA)Paid holidaysPaid vacation, sick, and personal daysEight Eleven's BeGiving Program: 1 PTO day per quarter for service work/volunteeringAccess to Eight Eleven University (internal personal and professional development program)Access to a personal financial conciergeGenuine, passionate, family-oriented culture