Guest Services Coordinator

Career Site HeaderAre you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!Job SummaryGuest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.Job DutiesGreets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.Assist with accepting guest reservations in person and via phoneEnsure office supplies are sufficiently stocked and prepare supply orders as neededAssist with planning and coordinating guest and resident relations events and activities within the resortAssist with the preparation of marketing materialsMake collection calls for site rental payments as directed; submit bad debt files to collectionsProcess resident move-ins and move-outsComplete and maintain resort records, reports, and filesRefer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely mannerObtain approvals on prospective resident applications; track all approvals and denialsAssist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applicationsReview and code invoices and other payables & submit to manager approvalOther duties as assignedCheck guests in and out for their reservationsGreet and establish rapport with guests, current and prospective residentsField resort comments, suggestions, and complaints to resort leadershipMaintain petty cash fundRequirementsHigh School Diploma or GED (Required)2 years in administrative experience (Required)6 months in previous experience using property management and/or reservation systems (Preferred)6 months in hotel or resort front desk experience (Preferred)Strong customer service skillsExcellent telephone skillsGood problem solving skillsProfessional appearanceIntermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient mannerMust have a valid driver's licenseRewarding BenefitsAt Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your familyComprehensive Dental PlanVision Plan Voluntary Health and Dependent Care Reimbursement AccountsLife and Accidental Death and Dismemberment InsuranceShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionPaid Parental LeaveEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting SunRV Resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and morePaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty