Workforce Program Manager

Your OpportunityWe're hiring a Workforce Program Manager to own the strategy, delivery, and outcomes for our SNAP E&T, WIOA, and workforce program deployments. You'll be the bridge between our government agency customers and our product and engineering teams — translating the operational realities of job training programs into platform requirements, and translating our technology into outcomes state agencies can report to FNS and DOL.This is not a policy job and it's not a pure project management job. It's an operational role for someone who has run or supervised workforce programs from the inside — who knows what a case manager actually does on Monday morning, what an FNS-583 requires, what a 50% reimbursement claim looks like, and why participant engagement is harder than it looks. If you've built those programs and now want to help scale them through technology, this is the job.About CommunityCXWe provide strategy, technology and implementation that seamlessly work for government, nonprofit and healthcare organizations and the people they serve. What You’ll DoProgram Strategy & Customer SuccessServe as the primary strategic advisor to state SNAP E&T, TANF, and workforce agency customers, helping them design program models that leverage CCX's platformLead onboarding and implementation for new workforce program deployments, including workflow design, staff training, and participant engagement strategyOwn ongoing customer health for workforce accounts — tracking outcomes, identifying gaps, and driving continuous improvementTranslate federal compliance requirements (FNS, DOL/ETA, ACF) into platform configurations and customer workflowsProduct & Engineering CollaborationWork directly with CCX's product and engineering team to prioritize and define workforce-specific features — writing use cases, user stories, and acceptance criteria grounded in how programs actually operateConduct user research with case managers, program directors, and agency leadership to surface unmet needsMaintain a workforce-specific product roadmap in partnership with the Head of Product, informed by customer feedback, federal policy changes (OBBBA, WIOA reauthorization), and competitive landscapeOutcomes & ReportingDesign and implement outcomes measurement frameworks for SNAP E&T and WIOA programs — covering enrollment, participation, credential attainment, employment, and retentionHelp customers build the data infrastructure to meet federal reporting requirements (FNS-583, WIOA annual performance reports) and to demonstrate impact to state legislatures and fundersSupport business development by developing case studies, outcome benchmarks, and proposals that demonstrate CCX's program expertiseBusiness Development SupportJoin sales conversations with prospective state agency customers as the program subject matter expertContribute to RFP responses and proposals, particularly on program design, scope of work, and implementation methodology sectionsRepresent CCX at SNAP E&T and workforce conferences (NAWDP, APHSA, SNAP E&T National Forum, NASWA)Who You Are:You started in direct service. You know what it's like to sit across from a participant who has barriers you can't fix in a 45-minute appointment, and what it feels like when the technology doesn't match the reality of the work. You've grown from that into program leadership — supervising case managers, managing provider relationships, writing state plans, or running a workforce development board program. Now you're ready to use that experience to build something that helps more programs work better.You likely have:5–10 years of experience in workforce development, SNAP E&T, TANF, or a closely related human services field, with at least some time in a direct service or frontline supervisory roleDeep familiarity with SNAP E&T program mechanics — 50% reimbursement, mandatory vs. voluntary models, state plan requirements, ABAWD compliance, and referral workflowsExperience working with or inside a state agency, local workforce development board, or large E&T providerA track record of translating program knowledge into operational improvements — process redesigns, vendor management, technology adoption, or policy implementationComfort with data: you've used it to manage program performance, not just to satisfy reporting requirementsStrong written communication — you can write a federal compliance memo and a plain-language participant handout and know they're different thingsBonus:Direct experience with WIOA Title I program administration (Adult, Dislocated Worker, Youth)Familiarity with case management systems (SuiteCRM, Geographic Solutions VOS, CaseWorthy, or similar)Experience with SMS, IVR, or digital outreach tools in a human services contextUnderstanding of braided funding (SNAP 50/50 + WIOA + philanthropy)Knowledge of the current federal policy environment: OBBBA work requirement expansion, ABAWD age changes, state admin cost shiftsWhat We Offer You:Remote-first, with travel to customer sites and conferences (~20%)Competitive salary commensurate with experienceHealth benefits, 401(k)Real ownership of a critical function at a growing companyThe chance to shape how workforce technology is built — from someone who's actually done the work