Project & Operations Coordinator

Company DescriptionHouse of Ladders is a trusted provider of high-quality ladders, scaffold sales and rentals, truck and van equipment, as well as climbing and safety equipment, serving professionals across construction, maintenance, and utility industries. We take pride in offering innovative solutions tailored to meet the unique needs of our clients, supported by our knowledgeable and experienced team. Our commitment to safety and exceptional customer service is at the core of everything we do, ensuring that our products and services meet the highest industry standards. We prioritize building long-lasting relationships and providing reliable equipment for projects of all sizes.Responsbilities Daily Operations & Warehouse SupportAssist with opening/closing the warehouse and maintaining a clean, safe, organized spacePull and prepare orders accurately using pick ticketsTrack equipment inventory, rental usage, and locations to ensure accurate recordsHelp receive/inspect incoming equipment and update systemsSales, Orders & Customer AssistanceTake incoming orders (phone, walk-in, email) and handle counter salesGreet customers warmly, listen to their needs, recommend the right equipment/safety solutions, and provide knowledgeable, friendly serviceEnsure customers get the best experiencequick responses, accurate info, follow-ups on deliveries/issues, and resolution of any concernsProject & Rental CoordinationSupport the Operations Manager in coordinating rentals, deliveries, setups, pickups, and small projectsTrack timelines, equipment availability, and progress to meet customer deadlinesManage details like scheduling, documentation (pick tickets, basic invoices), and team communicationFollow through meticulously to guarantee on-time, high-quality service and customer satisfactionGeneral DutiesUse computer systems for orders, tracking, and basic documentationOperate forklift safely to move/load equipment (experience preferred; training available)Drive company vehicle for local support as neededQualificationsStrong Operations Management skills to efficiently oversee projects and processes.Excellent Communication and Customer Service skills to maintain professional interactions with clients and partners.Proficient Analytical Skills for problem-solving and decision-making in a dynamic environment.Experience in Administrative Assistance to manage documentation, scheduling, and task organization.Strong organizational skills and the ability to prioritize multiple responsibilities.Proficiency in project management tools and software is a plus.An associate or bachelor's degree in Business Administration, Operations, or a related field is preferred.Salary: $48,000 – $65,000 per year, depending on experience and qualifications.Benefits: Health insurance, 401(k), and paid time off.