Document Operations Specialist

Our associates celebrate lives. We celebrate our associates.This role is responsible for scanning, tagging, and organizing documents while ensuring all records are processed accurately and efficiently. Additionally, this role plays a critical role in maintaining document integrity by performing quality assurance (QA) checks, verifying accuracy, and resolving issues related to scanned or submitted documents. This position also requires someone who can troubleshoot document-related issues and is willing to travel (approximately 30%) to support other project locations and attend training, if needed.JOB RESPONSIBILITIESDocument Management & ProcessingScan, copy, and digitize high volumes of documents with accuracy and efficiencySort, organize, and maintain both physical and digital records in accordance with company standardsEnsure documents are properly indexed, labeled, and stored for easy retrievalQuality Assurance (QA) & CompliancePerform quality checks on scanned documents to ensure clarity, completeness, and accuracyReview submissions for adherence to established standards and proceduresIdentify and correct errors before documents are finalized or uploadedTechnical TroubleshootingTroubleshoot failed or incomplete scanned submissions and resolve issues in a timely mannerIdentify root causes of recurring scanning or system errors and recommend improvementsSupport users with basic technical issues related to scanning systems, file management, and document uploadsData Entry & Systems SupportAccurately input and validate data from physical documents into digital systemsUtilize tools such as Microsoft Excel and document management systems to track progress and maintain recordsField Support & Training (Up to 30% Travel)Travel to various locations to obtain training on location specific documentsObserve workflows on-site and provide feedback to improve efficiency and consistency i.e tagging rulesThis is not intended to be an all-inclusive list of the essential functions or duties related to this jobMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent; additional administrative training is a plusCertification/LicenseValid state driver's license in good standingExperienceProven experience in an administrative or clerical roleKnowledge, Skills and AbilitiesProficient with Microsoft Office Suite (Word, Excel, Outlook) and office equipmentAbility to handle confidential information with discretionEffective communication and time management skillsTech-savvy with the ability to quickly learn new systems and troubleshoot basic issuesAbility to travel as neededWORK CONDITIONSWork EnvironmentWork indoors during all seasons and weather conditionsLocal and/or multiple location traveling requiredComply with Corporate dress code policyWork PosturesSitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageLifting, pushing, pulling up to 10 poundsWork HoursWorking beyond "standard" hours as the need arisesTravel up to 30%Postal Code: 77019Category (Portal Searching): Administration and ClericalJob Location: US-TX - HoustonJob Profile ID: C00503Time Type: Full timeLocation Name: SCI Corporate Office