Language Access Account Manager

Language Access Account Manager About the job This positiion is remote but must be located in one of the following states: Texas Tennessee Florida Georgia New York Illinois Maine Colorado New Jersey Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers. We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation. Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland. The Language Access Account Manager role will drive retention and growth among our large vendor customers by understanding the needs of the Boostlingo Hub Language Services Network that serves our client base. He or she is responsible for managing key strategic relationships between large language service provider partners that service interpreting and translating assignments for Boostlingo's client base. He or she will be in charge of managing rate negotiations, vendor partnerships and agreements, and leveraging data provided by the Language Access Department Directors to improve quality, optimize gross margins, and strengthen Boostlingo Hub Partner relationships for the benefit of the success of the network and the LSP community at large. He or she will work closely alongside the Customer Success and Account Management teams to manage and streamline LSP Vendor partnerships and will repor to the VP of Language Operations. WHAT IT MEANS TO BE A BOOSTIE Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values: No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help. Positive Vibes: Bring positive energy and have a "solutions" oriented mindset to problem solving. Be Bold: Appreciating that every voice matters, use yours and be confident. We believe that squeaky wheels fix problems. Be Humble: We celebrate personal achievements, but we do so with the gracious understanding that no one person is more important than the collective team! WHAT WILL BE EXPECTED OF THIS ROLE Build and maintain strong, long-lasting vendor and customer relationships while increasing the retention and growth of Boostlingo's Hub Partners and customers. Facilitate regular, ongoing meetings with all Boostlingo Hub Partners to enhance partnerships in terms of interpreting and translation quality and gross margin optimization. Execute negotiation of interpreter rates, and strategic vendor management. Work closely with Director of Quality and Compliance to ensure delivery of Boostlingo Hub Vendor scorecards and action items to improve scores. Work closely with Director of Language Operations to optimize gross margins based on quarterly KPIs set by the VP of Language Operations and the CEO and CFO. Develop strategies to expand engagement and enable adoption of product, training, and capacity management strategies to enhance coverage and reduce call center volume. Build initiatives with Boostlingo Hub Partners to expand product awareness and identify new opportunities for growth. Achieve or exceed monthly KPIs and/or targets. Coordinate with technical support for technically complex questions. Monitor customer usage, adoption, and customer health metrics as it relates to Boostlingo Hub partnerships. Leverage new and existing tools, processes and best practices to ensure Boostlingo Hub Partners are realizing the greatest possible value from Boostlingo. Negotiate with Boostlingo Hub Partners on opportunities to secure optimal terms. Employ pricing strategies that meet the Boostlingo's standards, policies, and procedures. WHAT MAKES BOOSTLINGO A GREAT COMPANY Values and mission-based ethos that drives our product development strategy. Fun, energetic environment with an incredible culture (just ask about our eNPS scores!) Competitive compensation and robust benefits offering, including 401(k) plan Flexible PTO OUR VALUES No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help Positive Vibes: Bring positive energy and have a "solutions" mindset Be Bold: Every voice matters. Use Yours. Be confident. Squeaky wheels fix problems. Be Humble: We celebrate personal achievements, but no one person is more important than the team! WHAT MAKES YOU PERFECT FOR THE ROLE Strong Language Industry background required Bachelor's degree in business administration, Finance, or related field preferred At least 2-3 years of software Account Management roles required. Experience managing enterprise healthcare client accounts. Independent problem-solving skills and adaptivity to change. Customer-focused mindset; delivering solutions based on customer needs. Ability to create structure in ambiguous situations. Excellent verbal and written communications skills. Fluent spoken and written English, other languages is a plus! Driven, self-motivated, enthusiastic and with a bias for action. Strong analytical skills, with the ability to translate data into insights. Facilitate onboarding webinars and group calls with Boostlingo's customers via Zoom. Good communicator with active listening skills, comfortable communicating in high stress environments Demonstrated fluency in tools like MS Office Suite, JIRA, and Confluence Experience working with cross functional teams and leading projects to delivery We are an equal opportunity employer and value diversity at Boostlingo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.