IT Service Desk Analyst

OverviewThe IT Service Desk Analyst is responsible for delivering day-to-day IT related support to users across North America, while serving as a proactive liaison between IT and the business. This role ensures operational excellence in end-user support, while also contributing to continuous improvement, business engagement, and alignment of IT services with Company goals. Day-to-day IT support includes, but is not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications (e.g., JD Edwards, custom applications, and SaaS). The Analyst also acts as a liaison between IT department and business units, analyzing service trends, recommending improvements, and promoting a consistent, customer-focused technology experience across the organization.Skills & QualificationsHelp desk and help desk supportTroubleshootingWindowsOffice 365Asset managementKPIManaging the Service Desk system, including queue management, workflow, user and access management, system availability, and user experienceExperience administering a Service Desk or ITSM platform (e.g. Jitbit or similar)Managing integration with other enterprise applications and IT systemsManaging IT assets, including lifecycle processesManaging workplace assets (endpoints, licenses, user counts)Managing escalations between different support levelsSupporting the creation and maintenance of the IT Service CatalogWorkplace IT certifications (MS-900, Comp TIA+, MCSA) preferredITIL V3/V4 training (certification preferred) with practical application of ITIL practicesStrong communication skills, both written and verbalProficient with Windows OS, Microsoft 365, network concepts, and common business applicationsProficient with reporting and analytical tools (e.g., Power BI) for generating dashboards, KPIs, and operational insightsExperience LevelIntermediate LevelJob Type & LocationThis is a Contract to Hire position based out of Fairview, OR.Pay and BenefitsThe pay range for this position is $30.00 – $38.00/hr.BenefitsMedical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Fairview, OR.Application DeadlineThis position is anticipated to close on May 8, 2026.Equal OpportunityThe company is an equal-opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.J-18808-Ljbffr