Payroll Implementation Specialist
About Our Client:
The organization operates within the media production industry, providing technology and business solutions focused on production accounting and entertainment payroll. It addresses the challenge of manual, paper-based back-office processes in entertainment by offering a cloud-based platform that enhances efficiency, data access, and cost savings, while also reducing environmental impact. Its services include payroll, production accounting, tax credit management, ACA compliance and benefits, production insurance, and consulting.
About the Opportunity:
The PAYROLL IMPLEMENTATION SPECIALIST role is responsible for preparing new clients to run payroll by collecting necessary information, completing standard setups, and ensuring a positive client experience. This position supports timely onboarding, project close-out, and client communication, contributing critically to the smooth operation and client satisfaction of the payroll implementation process.
Responsibilities:
- Collect and verify client documents and details for payroll projects
- Set up standard payroll projects and process routine client changes
- Add projects to the payroll system and submit work location requests
- Respond promptly to client inquiries and provide status updates
- Escalate complex issues and follow through to client satisfaction
- Support daily onboarding tasks to ensure payroll readiness
- Maintain and update onboarding progress trackers
- Distribute payroll forms and supplies, confirming delivery
- Update and organize payroll forms and client records
- Manage client, project, and industry contact information
- Develop knowledge of union deposit processes and correspondence
Requirements:
- Bachelor’s degree or equivalent experience
- Minimum 2 years customer service experience
- At least 1 year in implementation or project onboarding
- Preferred experience in accounting or business operations support
- Familiarity with production workflows and accounting beneficial
- Strong client relationship skills
- Ability to manage high-volume work calmly
- Accountability for accurate task completion
- Self-monitoring and problem-solving abilities
- Excellent communication and listening skills
- Highly organized and detail-oriented
- Friendly and motivated demeanor
- Pay Range and Compensation Package:
Salary range: $55,000 to $65,000 annually
Benefits & Perks:
Matching 401(k) plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.