Project Coordinator

Job DescriptionProject CoordinatorDepartment: OperationsReports to: Project Coordinator ManagerLocation: Union City, CA, Fontana, CA, Los Angeles, CA or Port Orchard, WAExperience: 2 to 5 yearsJob Type: Full Time (non-exempt)Education: Min. High school diplomaTravel: Less than 10%About UsTournesol Siteworks is a national manufacturer of landscape products for green buildings based in the San Francisco Bay Area. We’re a growing company, with manufacturing facilities in California, Washington and Texas, working on environmentally-conscious commercial construction projects across the U.S and Canada. We’re a tight-knit group looking for a real team player.About The TeamThe Customer Success Team is currently seeking a Project Coordinator to work at one of our manufacturing locations.The Sales Team consists of Specification Advisors, Project Advisors and Estimators. The Project Coordinators work together with Sales and Production to coordinate, and process all orders, large and small, simple and complex.About The RoleAs a Project Coordinator, you’ll support the sales team and customers in a designated territory. You’ll provide coordination between clients, production, accounting, and sales teams through the timely exchange of information and resolution of requests, via telephone, email, CRM programs, and mail. You’ll work directly with clients, including landscape architects and designers, general contractors, and our national distributor network. You’ll be based in one of our manufacturing locations (Union City, CA, Fontana, CA, Los Angeles, CA or Port Orchard, WA) and you’ll be required to travel occasionally to our other facilities. You’ll have a direct hand in accomplishing our #1 goal – a successful project in every way.Essential Duties And ResponsibilitiesProject SupportOrder Entry & Order Confirmation (finishes, samples etc.) Approval Verification Leadtime Coordination with Production Group Communicate Order Status updates Coordinates payment and enforces agreed payment terms Coordinate Delivery & Tracking, including Coordination of unusual freight arrangements, follow up. Respond to escalated issues that may impede project delivery and timelines Provide Delivery Notifications Respond to inquiries in a timely mannerProvide Pricing, Availability / Inventory as neededProvide and ask for finish options Process Product returns and exchanges Log information from client contacts in Salesforce CRM Review of basic submittalsContinuous Product Knowledge TrainingWork closely with Accounting, Project Managers, and Operations to ensure order accuracy, timely delivery and customer satisfactionNecessary SkillsExcellent communication skills, both oral and written – willing to spend time on the phoneAbility to multi-task, prioritize and manage time effectivelyExcellent interpersonal skills to create positive interactions with customers and team membersAbility to think quick, research and troubleshoot to provide resolutions to customersExperience managing heavy call and email volume dailyExperience with Salesforce CRM preferredAbility to remain calm and in control, even when under pressureWillingness to build relationship(s) with customersRegular attendance is criticalPhysical DemandsSedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless accommodation would cause undue hardship to the business.BenefitsCompetitive SalaryPaid time offPaid holidaysMedical, dental, vision, disability and life insurance401k with employer matchProfit sharingOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The pay range for this position is $25 - $32 per hour. Pay within this range varies by work location and may also depend on tenure, job-related knowledge, skills, and experience.Tournesol Siteworks provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. In addition to federal law requirements, Tournesol Siteworks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.