Quality Coordinator

QUALITY COORDINATORHYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470 EMPLOYMENT TYPE: Full-Time, ExemptAbout Umpqua HealthAt Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.POSITION PURPOSEThe Quality Coordinator plays a key operational role in supporting quality improvement initiatives, behavioral health incentive measures, and departmental coordination. This position organizes workflows, tracks timelines, and ensures clear communication to keep projects moving forward. They support measures such as Social Emotional Health, IET, and Assessments for Children in DHS Custody, lead internal QI efforts, and assist with governance processes like QIC coordination, measure tracking, and policy management. Through strong coordination and follow-up, the role helps ensure initiatives are implemented efficiently and aligned with organizational priorities.Essential Job ResponsibilitiesBehavioral Health Incentive MeasuresAssessments for Children in DHS CustodyLead Quality Improvement (QI) refresh activities for assessment of workflowsUtilize structured QI tools, such as process mapping and fishbone diagrams, to identify root causes and improvement opportunitiesTrack project progress, deliverables, and next stepsInitiation & Engagement of SUD Treatment (IET)Manage the IET notification process to ensure timely and accurate communicationAttend and co-facilitate the monthly IET Workgroup, including agenda development, documentation, and follow-upMaintain the IET workplan and support project progression through delegation or direct ownershipIdentify workflow barriers and recommend QI-focused solutionsSocial Emotional Health (SEH)Support implementation of strategies to improve UHA’s SEH performance rate in partnership with the Care Coordination DepartmentMaintain and update the Social Emotional Health workplan to support metric goals and initiativesCoordinate meetings, timelines, workgroups, and related SEH project activitiesAttend and present quality updates at the monthly Behavioral Health SubcommitteeQuality Improvement Support for Incentive MeasuresLead structured QI initiatives with internal departments as a facilitative and operational partnerCoordinate meetings, gather stakeholder feedback, and utilize data to support decision-makingPresent findings, develop action plans, and assist with implementation through project completionDocument all phases of the QI cycle, including problem identification, implementation, evaluation, and closureDepartment & Incentive Measure CoordinationMaintain timelines and workplans for identified departmental measures of focusPartner with the Quality Analyst to support program evaluations and measure updatesSupport the Quality Manager with coordination of CCO Performance Improvement Projects (PIPs)Policy & Procedure SupportTrack annual review schedules for all Quality policies, procedures, and SOPsMonitor PolicyTech submission timelines and assist subject matter experts throughout the review and approval processAdd updated documents to QIC agendas, prepare summaries, and present changes for approvalMaintain documentation related to review status, timelines, and approvalsCHALLENGESWorking with a variety of personalities, maintaining a consistent and fair communication styleSatisfying the needs of a fast-paced and challenging companyBalancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environmentMinimum QualificationsBachelor's degree in healthcare administration, Public Health, Nursing, or a related field requiredMinimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fieldsStrong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting toolsExcellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholdersAbility to manage multiple priorities, work independently, and meet deadlines in a fast-paced environmentKnowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiativesCertification in Healthcare Quality (e.g., CPHQ) or related certification preferredValid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance. Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid)Preferred QualificationsExperience with healthcare quality improvement methodologies and project management principlesExperience working with CCO quality metrics, performance measures, and/or NCQA accreditation standardsExperience working in a clinical setting and/or directly with healthcare providersCertification in Healthcare Quality (e.g., CPHQ) or related certificationBilingual translation or translation capabilities a plusSCHEDULEMonday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.SALARYWage Band: $ 80,470- $93,000BenefitsSalary is dependent on skills, experience, and education Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave Medical, dental, and vision insurance 401(k) with company match (fully vested immediately) Company-sponsored life insurance and additional benefits Fitness reimbursement program Tuition reimbursement and moreWhy Umpqua Health?We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.Inclusive CultureWe foster a respectful, inclusive environment where employees feel valued, supported, and empowered.Growth & DevelopmentWe support ongoing learning through mentorship, clear career pathways, and professional development opportunities.Work/Life BalanceWe promote flexibility and well-being so employees can thrive both professionally and personally.Equal OpportunityUmpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.Powered by JazzHR8SFzlfHkrl