Customer Marketing Manager

About UsBest Upon Request (BEST) is a Great Place to Work-Certified organization seven years running. We are a values-driven company delivering concierge services that enhance employee and patient experiences across industries including healthcare, finance, tech, and more.Headquartered in Cincinnati, we partner with organizations nationwide to reduce stress, improve engagement, and create meaningful, life-enriching experiences.About the RoleWe’re seeking a Customer Marketing Manager to drive engagement, utilization, and growth across our client sites nationwide.This role sits at the intersection of brand management, multi-location marketing, and client partnership, ensuring a consistent BEST experience while tailoring strategies to each unique environment.You’ll play a critical role in helping more people discover and use our concierge services—directly impacting client satisfaction, retention, and overall business growth.Location: Hybrid (Cincinnati preferred, open to remote for the right candidate)Travel: ~10–20% for site visits, launches, and eventsWhat You’ll DoDrive Customer Engagement & GrowthDevelop and execute client-specific marketing strategiesAlign campaigns to utilization goals (first-time use, repeat usage, enrollment)Partner with concierge teams and leaders to increase awareness and adoptionLead Multi-Location MarketingEnsure consistent brand execution across all client sitesCustomize marketing strategies based on site-specific needsElevate the in-person customer experienceExecute Campaigns & ContentPlan and launch campaigns (events, promotions, onboarding, etc.)Create and refine marketing content aligned to brand voiceCollaborate with internal teams to deliver high-quality assetsEnable Teams & Improve ProcessesSupport concierge teams with tools, templates, and guidanceStreamline marketing workflows and improve scalabilityTrack performance and optimize based on data insightsWhat Success Looks LikeIncreased utilization and engagement across client sitesStrong, consistent brand presence nationwideScalable marketing processes and toolsTrusted partnerships with concierge teams and stakeholdersWhat You Bring4–7+ years in marketing (customer, retail, or multi-location preferred)Experience supporting multiple locations, clients, or business unitsStrong project management and organizational skillsAbility to translate strategy into executionExcellent written communication and content editing skillsExperience in service-based or client-facing environments (preferred)Familiarity with tools like HubSpot, Canva, Adobe, Excel, or similarWho You AreA hands-on marketer who enjoys both strategy and executionPassionate about helping people and improving experiencesHighly responsive, proactive, and accountableComfortable working across teams and adapting to different environmentsA problem-solver who brings structure to complexityWhy Join BEST?People-first, high-trust cultureMeaningful work that impacts employees and patientsCompetitive benefits, PTO, and 401(k)Opportunity to grow and make a national impactApply TodayIf you’re ready to build, innovate, and drive meaningful engagement—we’d love to hear from you.