Front Desk Associate

Job Summary: Crystal Rivers Massage Spa is seeking a dedicated and dynamic Front Desk Associate to join our team. This role is crucial in ensuring smooth daily operations and potentially enhancing our marketing efforts. The ideal candidate will possess excellent communication skills, be highly organized, and have a passion for providing exceptional customer service.Key Responsibilities:1. Communication:  - Serve as the primary point of contact between clients, staff, and the owner/operator.  - Facilitate effective communication within the team to ensure a cohesive work environment.2. Appointment Management:  - Book and confirm appointments for clients using the spa’s scheduling software.  - Manage client data and maintain accurate records of appointments and services.3. Client Data Management:  - Update and manage client information in the spa’s database.  - Ensure client confidentiality and data protection compliance.4. Email Correspondence:  - Handle all incoming and outgoing emails in a timely and professional manner.  - Assist in the creation and distribution of email newsletters and promotional materials.5. Content Creation Assistance **Preferred**:  - Collaborate with the owner/operator to create engaging content for social and digital media platforms.  - Assist in capturing and editing photos and videos for marketing purposes.6. Telephone Reception:  - Answer incoming calls, provide information about spa services, and handle client inquiries.  - Direct calls to appropriate staff members and take messages as needed.7. Customer Service:  - Greet clients warmly and ensure a welcoming atmosphere at the spa.  - Address client concerns and complaints professionally, escalating issues when necessary.8. Additional Duties:-Check out clients via various payment methods,   - Maintain a clean and organized front desk and reception area.  - Assist in retail product inventory management and sales.  - Support the spa’s promotional events and special offers.  - Perform administrative tasks such as filing, photocopying, and ordering supplies.  - Assist with onboarding new staff on front desk procedures.Qualifications:- High school diploma or equivalent; associate degree or higher preferred.- Previous experience in a customer service or administrative role, preferably in a spa or wellness setting.- Proficiency in Microsoft Office Suite and experience with scheduling software.- Strong communication, organizational, and multitasking skills.- Creative flair and experience with social media content creation is a plus.- Ability to work independently and as part of a team in a fast-paced environment.- Passion for wellness and a commitment to providing outstanding client experiences.Working Conditions:- Part-time position: Thursdays 10a-3p, Fridays 10a-3p, Saturdays 10a-3p (opportunities for more hours/days may be available)- Professional spa environment with a focus on client comfort and relaxation.Application Process:Interested candidates are invited to submit their resume, cover letter, and hourly pay requirements to: crystalriversmassagespa@gmail.com with the subject line "Front Desk Associate."Crystal Rivers Massage Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.