Customer Service Representative

Company Description Founded in 1993, Skees & Shipp Insurance is dedicated to building long-lasting partnerships based on trust and respect. Established by Norbert Skees and Bob Shipp, the company has upheld a tradition of treating clients as valued collaborators. Originally focusing on farm, home, and auto insurance, Skees & Shipp remains deeply connected to its local roots, serving the Elizabethtown, KY community with personalized insurance solutions. Role Description This is a full-time on-site role for a Customer Service Representative at our Elizabethtown, KY location. The Customer Service Representative will address client inquiries, provide solutions to customer needs, resolve concerns, and ensure customer satisfaction. The role involves maintaining a professional and client-focused approach, handling phone, email, and in-person communications, and supporting administrative tasks related to customer service. Candidates will collaborate with internal teams to achieve the company’s customer service goals. Qualifications Proficiency in Customer Service, Customer Support, and Customer Satisfaction practicesStrong skills in enhancing Customer Experience and fostering positive customer relationshipsExcellent verbal and written communication skills to address client inquiries and resolve issuesAbility to work effectively in a team-oriented, customer-focused environmentAttention to detail and strong organizational skills to manage customer recordsBasic computer skills, including familiarity with email, CRM systems, and office softwarePrevious customer service experience in insurance or similar industries is a plusHigh school diploma or equivalent; additional certifications in customer service or related fields are an advantage